Summary
Overview
Work History
Education
Skills
Timeline
Passions
Languages
Personal Information
Personal Information
Hobbies and Interests
Disclaimer
Generic

Sanjay Singh Rathod

Pune

Summary

Intend to build carrier with leading firm of hi-tech environment with committed and dedicated people, which will help me explore myself fully and realize my potential willing to work as a key player in challenging and creative environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Quality Analyst

Concentrix
Pune
04.2024 - Current
  • Developed and implemented quality assurance processes, procedures, and standards to ensure product quality.
  • Conducted internal audits of production facilities to ensure compliance with safety regulations and industry standards.
  • Reviewed customer feedback data to identify areas for improvement in product design and development.
  • Monitored performance metrics to assess the effectiveness of quality control initiatives.
  • Provided technical support to customers on issues related to product quality.
  • Analyzed test results from various products and identified potential defects or weaknesses in quality standards.
  • Managed a team of Quality Analysts and provided guidance on best practices for testing protocols.
  • Performed root cause analysis of reported defects and developed corrective action plans accordingly.
  • Collaborated with cross-functional teams such as Engineering, Product Development, and Operations to ensure product quality goals were met.
  • Prepared reports summarizing quality inspection activities, results, trends, findings, conclusions, and recommendations.
  • Identified process improvements that would reduce cost while maintaining high levels of product quality.
  • Trained new Quality Analysts on established procedures and techniques used in assessing product quality.
  • Implemented changes based on customer feedback to improve overall satisfaction with products.
  • Investigated customer complaints regarding product defects or malfunctions.
  • Worked closely with suppliers to ensure that materials meet required specifications for quality.
  • Documented all aspects of the Quality Assurance process including test plans, test cases, results tracking.
  • Maintained up-to-date knowledge about current industry trends in order to identify opportunities for improvement in existing processes.
  • Recommended solutions for resolving problems related to manufacturing processes or material requirements that affect product reliability or performance.
  • Ensured adherence to applicable laws and regulations governing the production of goods within the organization's scope of operations.
  • Participated in creating company guidelines for moral, ethical and legal policies, integrating applicable law enforcement and health and safety considerations.
  • Designed randomized inspection calendar, implementing rotating quality assurance checks to catch production discrepancies.
  • Clarified product features and functions by communicating with product owners and developers.
  • Completed diverse types of tests, including negative, functional and exploratory.
  • Devised estimates of required work and potential labor hours.
  • Managed planning, balancing and delegation of testing work.
  • Maintained quality assurance procedure documentation.
  • Identified training opportunities to drive increased levels of quality through various projects.
  • Recommended improvements to systems and procedures for increased productivity.

Senior Representative

Concentrix daksh pvt ltd
02.2019 - 03.2024
  • Worked as an Associate German language specialist from 28 Feb 2019 to till date
  • Handling customer enquiries related to their parcel deliveries, account activation, password reset, email change of customer account, etc.
  • Developed customer service policies and procedures for the Senior Representative team.
  • Resolved escalated customer complaints in a timely manner.
  • Advised customers on product features and usage techniques to maximize their experience.
  • Trained new hires on customer service processes and protocols.
  • Monitored customer feedback to identify opportunities for improvement.
  • Collaborated with cross-functional teams to develop innovative solutions to common problems.
  • Maintained up-to-date knowledge of products, services, pricing plans, promotions.
  • Analyzed trends in customer data to uncover insights that could be used for business growth strategies.
  • Developed company policies related to customer service operations.
  • Implemented process improvements based on data analysis findings.
  • Provided feedback on ways to improve the overall customer experience.
  • Administered surveys to measure customer satisfaction levels.
  • Evaluated current processes and identified areas for optimization.

Education

Bachelor of engineering -

Siddhant college of engineering, University of Pune

H.S.C/12th -

Nirmal Bethany higher secondary school

S.S.C -

Christeria high school

Skills

  • English
  • Hindi
  • German
  • Marathi
  • Rajasthani
  • MS Office Power point
  • Typing German and English
  • MS Window 7,8,10
  • Flexibility and Willingness to learn
  • I relate well with people
  • Self-Motivator
  • Dedicated, Hard Working, full of Endurance and Result Oriented

Timeline

Senior Quality Analyst

Concentrix
04.2024 - Current

Senior Representative

Concentrix daksh pvt ltd
02.2019 - 03.2024

Bachelor of engineering -

Siddhant college of engineering, University of Pune

H.S.C/12th -

Nirmal Bethany higher secondary school

S.S.C -

Christeria high school

Passions

Dedicated and passionate about sport industry

Learn new technologies

Keep going with work

Dedicated to work assigned.

Languages

  • English, Native
  • Marathi, Beginner
  • Hindi, Native
  • German, Beginner

Personal Information

Name: Sanjay Singh Rathod

Father name: Samundar Singh Rathod

Mothers name: Soan kanwar

Address: Bajaj Auto colony, Q.no. WF 4/1.

Akurdi, Pune-411035

Maharashtra.

Phone number:9860589317

Alternative phone number: 9890087191

Personal Information

  • Father's Name: Samundar Singh Rathod
  • Date of Birth: 03/05/92
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Hobbies and Interests

  • Interacting with people
  • Exploring new fields
  • Playing
  • Traveling

Disclaimer

I, Mr. Sanjay Singh Rathore, hereby declare that the information provided above is accurate and true to the best of my knowledge.

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