Sanjay Suresh

With over 6.5 years of experience in operations management within the e-commerce industry, I have developed a strong foundation in process optimization, supply chain management, and operational efficiency. My tenure at Amazon Development Centre spans over 6 years, where I worked as part of customer service for 5 years and spent 1.5 years in seller operations and fulfillment center management. In these roles, I honed my problem-solving and analytical skills, ensuring compliance, risk assessment, and operational excellence in a fast-paced environment. Currently, I am working as an Operational Specialist at Ethos, where I focus on streamlining workflows, improving efficiency, and implementing data-driven solutions to enhance operational performance. I have extensive experience in fulfillment operations and supply chain management, collaborating with cross-functional teams to drive efficiency and optimize business operations. My expertise in data analysis, root cause investigation, and process automation enables me to identify inefficiencies and implement impactful solutions that enhance productivity. I possess strong project management skills, allowing me to lead and collaborate effectively, prioritize high-impact initiatives, and execute complex projects that drive continuous improvements. As I transition into a Process Excellence Manager role, I aim to leverage my expertise in operations, supply chain logistics, and process enhancement to drive strategic improvements and optimize business performance. My ability to analyze data, lead cross-functional initiatives, and implement scalable solutions positions me as a valuable asset in achieving operational excellence.

• Customer Obsession Award, 2019, 2021
• Employee of Q1, 2024