WATCHING ANIME,
Enthusiastic mechanical engineer with professional expertise field operations, aftersales sevice,customer focus,data analysis ,service excellence and product support. Driven to keep field operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.
Manager with experience providing good quality for sales and team support. Bridges open communication with team and organisation to provides feedback to improve job performance.
supervising
· Managing service center's with an call volume of 1200 per month.
· Maintained outstanding of the ASP.
· Achieved Appreciation from customer through social media md mails during Remote assistance project during COVID 19 lock down.
· Maintained the productivity of technicians and ASP.
· Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
· Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
· Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
· Maintained accurate and current customer account data with manual forms processing and digital information updates.
Proficient in MS Excel ie Dashboards
After-sales support
Data analysis-power Bi,Excel
Quality assurance
Service excellence
Business planning
Staff Management
Training and development
Customer Focus
Problem solving
· Used Microsoft Excel to develop inventory tracking spreadsheets.
· Achieved service delivery performance throughout the year 20-21.
· Achieved sale incentive scheme at KOLKATA Q4 and booster Q3 scheme at Chennai Tamil Nadu.
· Accomplished customers appreciation on social media and through mails during COVID lock down.
WATCHING ANIME,
MANGA READING,TRAVELLING
TRAVELLING
LEARNING NEW SKILLS
BOXING
MS OFFICE
Python
Power BI
Excel dashboard