KARTIK G

• Managing Service Partners Account.
• Designed and implemented regional safety protocols to protect customers and technicians interest.
• Implementing new Process improvement for better result and quality of service.
• Filling the gap between Factory and Field operation for better understanding of new products.
• Connecting with various cross function to resolve customer and partners issues.
• Training and trouble shooting support to field technicians.
• Implemented and enforced regional service quality assurance processes.
• Coordinated with regional service teams ASP to resolve customer service issues.
• Collaborated with regional sales teams to identify and meet customer needs.
• Developed and enforced regional service policies and procedures.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Salesforce CRM utilization for tracking service delivery and revenue generation
• Organized promotional events and interacted with community to increase sales volume.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Directed and managed team of 40 service technicians in regional capacity
• Directed and managed team of Number service technicians in regional capacity.
• Account management of business partners ASP.
• Organizing revenue and operations meetings in service centers.

• Handling Service Centers and field operation.
• Training to Service centers Backend and Technicians.
• Implementing better operation methods to ach KPI and Targets
• Publishing Power bi reports for branch.
• Providing useful insights via excel dashboards and power BI report for improving Field operation and business.
• Established and maintained relationships with regional distributor and dealer.
• Coordinating with dealer and firm for dealer defective stock set.
• Collaborated with regional sales teams to identify and meet customer needs.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Oversaw and maintained regional service budget to verify fiscal responsibility.
• Analyzed regional service trends and performance metrics to inform strategic decisions.
• House hold testing Interaction with factory team operation and business of branch.

supervising

• Established and maintained relationships with regional distributor and dealer.
• Coordinating with dealer and firm for dealer defective stock set.
• Training to technicians for new product launch and service manuals.
• Collaborated with regional sales teams to identify and meet customer needs.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Oversaw and maintained regional service budget to verify fiscal responsibility.
• Analyzed regional service trends and performance metrics to inform strategic decisions.
• House hold testing Interaction with factory team.
• Managing Managed resources i.e. Service Partners and Team of 30 service technicians in regional capacity.
• Planned and implemented strategies for improving customer service and satisfaction across region.
• Achieved service targets by cultivating and securing new customer relationships.
• Directing and managing managed resources team of 25 service technicians in regional capacity.
• Reporting complicated issues and cases to factory for customer support.

• · Managing service center's with an average call volume of 4500 per month.
• · Managed dealer calls and customer call simultaneously.
• · Met with customers and dealers to discuss service needs and offer available solutions.
• · Maintained outstanding of the ASP’s.
• · Increased business by creating new paths i.e. ABF (AUTHORISED BUSINESS FACILITATORS)
• · Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• · Discuss service needs and develop effective and practical solutions.
• · Planned and implemented solutions for problems such as spare availability and customer delight.
• · Maintained Customer satisfaction through good quality services to customer and dealers.
• · Followed up with customers during and after installations to verify satisfaction.
• · Oversaw team of service professionals focused on service delivery.

· Managing service center's with an call volume of 1200 per month.

· Maintained outstanding of the ASP.

· Achieved Appreciation from customer through social media md mails during Remote assistance project during COVID 19 lock down.

· Maintained the productivity of technicians and ASP.

· Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

· Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.

· Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

· Maintained accurate and current customer account data with manual forms processing and digital information updates.

• Enhanced manufacturing processes, reduced waste and enhanced quality through DESIGN RE-ENGINEERING,
• Assisted in developing specialized fixtures for reducing the machine time.