Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Software
Timeline
Generic

KARTIK G

Area Service Manager
Chennai

Summary

Enthusiastic mechanical engineer with professional expertise field operations, aftersales sevice,customer focus,data analysis ,service excellence and product support. Driven to keep field operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.

Manager with experience providing good quality for sales and team support. Bridges open communication with team and organisation to provides feedback to improve job performance.

Overview

10
10
years of professional experience
7
7
years of post-secondary education
5
5
Languages

Work History

Area Service Manager

PANASONIC Life Solutions India Private Limited
10.2023 - Current
  • Managing Service Partners Account.
  • Designed and implemented regional safety protocols to protect customers and technicians interest.
  • Implementing new Process improvement for better result and quality of service.
  • Filling the gap between Factory and Field operation for better understanding of new products.
  • Connecting with various cross function to resolve customer and partners issues.
  • Training and trouble shooting support to field technicians.
  • Implemented and enforced regional service quality assurance processes.
  • Coordinated with regional service teams ASP to resolve customer service issues.
  • Collaborated with regional sales teams to identify and meet customer needs.
  • Developed and enforced regional service policies and procedures.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Salesforce CRM utilization for tracking service delivery and revenue generation
  • Organized promotional events and interacted with community to increase sales volume.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Directed and managed team of 40 service technicians in regional capacity
  • Directed and managed team of Number service technicians in regional capacity.
  • Account management of business partners ASP.
  • Organizing revenue and operations meetings in service centers.

Area Service Manager

BSH Household Appliances Manufacturing Pvt. Ltd
02.2023 - 09.2023
  • Handling Service Centers and field operation.
  • Training to Service centers Backend and Technicians.
  • Implementing better operation methods to ach KPI and Targets
  • Publishing Power bi reports for branch.
  • Providing useful insights via excel dashboards and power BI report for improving Field operation and business.
  • Established and maintained relationships with regional distributor and dealer.
  • Coordinating with dealer and firm for dealer defective stock set.
  • Collaborated with regional sales teams to identify and meet customer needs.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Oversaw and maintained regional service budget to verify fiscal responsibility.
  • Analyzed regional service trends and performance metrics to inform strategic decisions.
  • House hold testing Interaction with factory team operation and business of branch.

Area Service Manager

BSH Household Appliances Manufacturing Pvt. Ltd
09.2021 - 02.2023

supervising

  • Established and maintained relationships with regional distributor and dealer.
  • Coordinating with dealer and firm for dealer defective stock set.
  • Training to technicians for new product launch and service manuals.
  • Collaborated with regional sales teams to identify and meet customer needs.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Oversaw and maintained regional service budget to verify fiscal responsibility.
  • Analyzed regional service trends and performance metrics to inform strategic decisions.
  • House hold testing Interaction with factory team.
  • Managing Managed resources i.e. Service Partners and Team of 30 service technicians in regional capacity.
  • Planned and implemented strategies for improving customer service and satisfaction across region.
  • Achieved service targets by cultivating and securing new customer relationships.
  • Directing and managing managed resources team of 25 service technicians in regional capacity.
  • Reporting complicated issues and cases to factory for customer support.

Assistant Manager

GODREJ AND BOYCE MFG LTD CO
01.2021 - 08.2021
  • · Managing service center's with an average call volume of 4500 per month.
  • · Managed dealer calls and customer call simultaneously.
  • · Met with customers and dealers to discuss service needs and offer available solutions.
  • · Maintained outstanding of the ASP’s.
  • · Increased business by creating new paths i.e. ABF (AUTHORISED BUSINESS FACILITATORS)
  • · Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • · Discuss service needs and develop effective and practical solutions.
  • · Planned and implemented solutions for problems such as spare availability and customer delight.
  • · Maintained Customer satisfaction through good quality services to customer and dealers.
  • · Followed up with customers during and after installations to verify satisfaction.
  • · Oversaw team of service professionals focused on service delivery.

GRADUTATE ENGINEER TRAINEE

GODREJ AND BOYCE MFG CO LTD
08.2019 - 08.2020

· Managing service center's with an call volume of 1200 per month.

· Maintained outstanding of the ASP.

· Achieved Appreciation from customer through social media md mails during Remote assistance project during COVID 19 lock down.

· Maintained the productivity of technicians and ASP.

· Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

· Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.

· Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

· Maintained accurate and current customer account data with manual forms processing and digital information updates.

Technician Apprentice

B H E L
02.2015 - 02.2016
  • Enhanced manufacturing processes, reduced waste and enhanced quality through DESIGN RE-ENGINEERING,
  • Assisted in developing specialized fixtures for reducing the machine time.

Education

Bachelor of Engineering - MECHNACIAL ENGINEERING

GOVT COLLEGE OF TECHNOLOGY
COIMBATORE
05.2016 - 05.2019

DIPLOMA iN MECHANICAL ENGINEERING - Mechanical Engineering

JAYAM POLYTECHNIC COLLEGE
DHARMAPURI
07.2011 - 06.2014

Secondary School Certificate - 10TH STANDARD

ST THOMAS CONVENT SEN SEC SCHOOL
BHOPAL
06.2008 - 06.2009

Skills

    Fluent in English, Hindi and Tamil

Proficient in MS Excel ie Dashboards

After-sales support

Data analysis-power Bi,Excel

Quality assurance

Service excellence

Business planning

Staff Management

Training and development

Customer Focus

Problem solving

Accomplishments

    · Used Microsoft Excel to develop inventory tracking spreadsheets.

    · Achieved service delivery performance throughout the year 20-21.

    · Achieved sale incentive scheme at KOLKATA Q4 and booster Q3 scheme at Chennai Tamil Nadu.

    · Accomplished customers appreciation on social media and through mails during COVID lock down.

Interests

WATCHING ANIME,

MANGA READING,TRAVELLING

TRAVELLING

LEARNING NEW SKILLS

BOXING

Software

MS OFFICE

Python

Power BI

Excel dashboard

Timeline

Area Service Manager

PANASONIC Life Solutions India Private Limited
10.2023 - Current

Area Service Manager

BSH Household Appliances Manufacturing Pvt. Ltd
02.2023 - 09.2023

Area Service Manager

BSH Household Appliances Manufacturing Pvt. Ltd
09.2021 - 02.2023

Assistant Manager

GODREJ AND BOYCE MFG LTD CO
01.2021 - 08.2021

GRADUTATE ENGINEER TRAINEE

GODREJ AND BOYCE MFG CO LTD
08.2019 - 08.2020

Bachelor of Engineering - MECHNACIAL ENGINEERING

GOVT COLLEGE OF TECHNOLOGY
05.2016 - 05.2019

Technician Apprentice

B H E L
02.2015 - 02.2016

DIPLOMA iN MECHANICAL ENGINEERING - Mechanical Engineering

JAYAM POLYTECHNIC COLLEGE
07.2011 - 06.2014

Secondary School Certificate - 10TH STANDARD

ST THOMAS CONVENT SEN SEC SCHOOL
06.2008 - 06.2009
KARTIK GArea Service Manager