Sanjay Tiwary
Summary
Highly accomplished Process and Digital Transformation leader with a proven track record of driving business growth and operational excellence. Possessing a deep understanding of data-driven strategies, I have successfully led complex transformation initiatives, resulting in significant cost reductions, revenue growth, and enhanced customer experiences. Proven ability to build and lead high-performing teams, foster innovation, and deliver exceptional results.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
28
28
years of professional experience
Work History
Global Head - Digital Transformation
IBM Consulting
12.2021 - Current
- Led Celonis and RPA Centers of Excellence to optimize processes, enhance quality and satisfaction, and reduce costs
- Boosted productivity by 20-30% through the development and implementation of advanced analytics and operational tools
- Improved gross margin by 3% by identifying and leveraging key value levers and democratizing LSS
- Championed hyper-automation initiatives, guiding clients to adopt automation-driven delivery models within the finance and accounting function
- Empowered a team of 7200+ professionals by providing digital tools and frameworks, resulting in increase in profitability
- Mentored future leaders within the organization, empowering them to drive positive change in their respective departments.
- Introduced advanced analytics tools to provide actionable insights for decision-making processes.
- Established robust governance frameworks for managing risks associated with new technologies and data privacy regulations.
- Developed data-driven marketing campaigns for better customer engagement and revenue growth.
Chief Digital Officer-NSSB
Sterlite Technology
07.2021 - 12.2021
- Delivered Digital Dashboard for near real-time business health status for CEO and Board
- Initiated ERP S4 HANA migration along with Process Reengineering
Sr Vice President & Automation Head
Toluna
12.2018 - 03.2020
- Developed strategic & long range business planning, contract negotiations, staffing, workforce planning, and financial planning framework- Established & managed operating, technical and administrative functions
- Crashed delivery cost by 45% and delivered successful customer outcomes along with Developing partner strategy and engagement model on subcontracting
- Set up Global Supply chain, HR and F&A shared service unit to save 23-27% operating cost
- P & L responsibility managing global teams - Leading India Accounts for Consulting in real-time to deliver actionable insights as a service
Marketing Analytics & Insights
Tata Communications
02.2014 - 12.2018
- Executed NPS framework - responsible for creating actionable insights from CSAT/NPS/secondary research
- Enabled accelerated sales with higher propensity for lead conversion- 25million USD of sales funnel along with accountability of Key Account Management ( KAM) -Health dashboard
- Set up Data Integrity COE for 14 business domain and achieved 75% data quality within 2 years
- Integrated Data Analytics with network, cloud and security products - Re defined product bundling strategy
- Delivered Zero Touch lead to order a multimillion transformation program- 77% reduction in Turnaround time
- Responsible for Business Excellence Assessment (TBEM ) and process Audit
Principal Digital Transformation
Accenture Strategy
07.2008 - 12.2013
- Track of setting up Innovation lab, Robotics Process Automation, AI and BPM- Automation capability COE
- Delivered highly customized Business Transformation (Data and Process Strategy & Governance Offering for BFSI with a team of 54 consultants in three continents with value-based outcome promise-15-30%
- Integrated Digital Transformation offering- (Operation Excellence and Innovation) of Acquired George Group with Accenture existing capabilities, business process improvement and Design thinking techniques
- Delivered Balanced Score Card framework for a large Banking client to define KPI and driving outcomes
- Helped client set up analytical capability through automation, predictive, prescriptive, and cognitive analytics solutions along with transformation framework with tangible outcome along with sustainable ROI
- Led a team of 12 Master Black Belts driving innovation through creative problem-solving
- Incubated India market & achieved sales target of over 5 million USD for 3 consecutive years - Identification of new business opportunities, actively participating in creation and selling of solutions with winning strategy
- Successfully Delivered 6+ core banking implementation programs with 15- 35% cost saving
Assistant Vice President & Master Black Belt
GE Money
05.2007 - 06.2008
- Consolidated 18 call centers to just 3 across India and reducing the operating cost by 50%
- Launched 'Har Baat Saaf Saaf' ATL campaign process & data harmonization to ensure delivery of value promised
- Business Partner for new product development-Introduced SME product in record time - Agile and Design thinking
Chief Manager
ICICI Bank
05.2003 - 05.2007
- Founder Member of the development of quality and process management model (Bank, Insurance and ICICI Direct)
- Responsible for Deposit, Loans and leverages Product Management for International Private Banking
- Process asset base creation for harmonizing Finacle with other private banking application
- Successfully launched workplace transformation program for adoption of re-engineering initiatives
- Drove 14% average annual increase in deposits by transforming sales, product and operation processes
Head Logistics / Consultant
Tata Steel & McKinsey
07.1996 - 04.2003
- Spearheaded 3 waves of cost rationalization consulting assignment with McKinsey - Total Operational Programs
- Delivered over 12 Quality Improvement projects - TQM culture building core team
- Bagged 'Best Graduate Trainee Award' for the year 1996 - 1997
Education
Bachelor of Engineering -
Birla Institute of Technology
PGDBM -
XLRI
Ph.D. - Digital Transformation And Culture
IILM
11-2025
Skills
- Digital Transformation
- Legacy Conversions
- Data Governance
- AI
- Cognitive
- Change Accelerator
- Program Management
- Inspiring Leader
- Mentor
- Team Builder
- Business Development
- Consultative Selling
- Operation & Compliance
- Vendor Management
- Business Process Management
- Strategy & Governance
- Business Intelligence
- RPA
- BPM
- Agile Methodology
- Design Thinking
- Lean
- IOT Global Technology Leadership
- Collaboration
- Teamwork and collaboration
- Problem-solving
Businessleadershipstrengths
- Digital Transformation / Legacy Conversions
- Data Governance / AI / Cognitive
- Change Accelerator / Program Management
- Inspiring Leader / Mentor / Team Builder
- Business Development / Consultative Selling
- Operation & Compliance / Vendor Management
- Business Process Management Strategy & Governance
- Business Intelligence / RPA / BPM
- Agile Methodology / Design Thinking / Lean
- IOT Global Technology Leadership / Collaboration
Profile Snapshot
Highly accomplished Process and Digital Transformation leader with a proven track record of driving business growth and operational excellence. Possessing a deep understanding of data-driven strategies, I have successfully led complex transformation initiatives, resulting in significant cost reductions, revenue growth, and enhanced customer experiences. Proven ability to build and lead high-performing teams, foster innovation, and deliver exceptional results., Led a rapid-response team to develop and execute a crisis turnaround plan within 30 days, resulting in a reorganized leadership team within 90 days and 100% client retention within six months., Founder member of Quality Organization in ICICI bank and architect of Workplace transformation., Successfully established and operated a global delivery model across France, India, Romania, and the USA, managing a team of 900+ personnel., Delivered actionable customer and competitor insights through digital analytics, driving a 15% increase in lead conversion and enhancing customer experience., Established and scaled multiple Centers of Excellence (COEs) in data integration, BPM, RPA, AI, and analytics, with a team of 30-400 FTEs., Incubated and launched a multi-million dollar consulting business in India, focusing on commercial, operational, and organizational transformation.
Certification
- Certified Sales Professional (CSP)
- Six Sigma Certification
- Project Management Professional (PMP)
- Lean Sigma -Master Black Belt
Timeline
Global Head - Digital Transformation
IBM Consulting
12.2021 - Current
Chief Digital Officer-NSSB
Sterlite Technology
07.2021 - 12.2021
Sr Vice President & Automation Head
Toluna
12.2018 - 03.2020
Marketing Analytics & Insights
Tata Communications
02.2014 - 12.2018
Principal Digital Transformation
Accenture Strategy
07.2008 - 12.2013
Assistant Vice President & Master Black Belt
GE Money
05.2007 - 06.2008
Chief Manager
ICICI Bank
05.2003 - 05.2007
Head Logistics / Consultant
Tata Steel & McKinsey
07.1996 - 04.2003
PGDBM -
XLRI
Bachelor of Engineering -
Birla Institute of Technology
Ph.D. - Digital Transformation And Culture
IILM
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