Sanjay Verma
Team Leader
Lucknow,UP
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Team Leader] position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Assistant Team Leader
Jindalx
Gurgaon, Haryana
01.2020 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Implemented new working processes to deliver multiple improvements.
- Set up and calibrated machinery to meet specific production requirements.
- Led team of [25] members while providing exceptional customer service.
Customer Service Assistant
Paisa Bazaar
Gurgaon, Haryana
02.2019 - 12.2019
- Offered basic technical support for clients on wide range of company products.
- Managed [150] + Outgoing calls each day with utmost professionalism and knowledgeable service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer questions about product availability and shipment times.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Dr Apj Abdul Kalam Technical University
Greater Noida 07.2013 - 06.2017
Skills
Key performance indicators
Technical Support
Client Service
Staff education and training
Self-Motivated
Knowledgeable in [Excel, SQL]
Timeline
Assistant Team Leader
Jindalx
01.2020 - Current
Customer Service Assistant
Paisa Bazaar
02.2019 - 12.2019
Bachelor of Science - Electrical, Electronics And Communications Engineering
Dr Apj Abdul Kalam Technical University
07.2013 - 06.2017