Sanjay Adwani
Pune
Summary
Learning and development professional with 9 years of experience in hospitality operations training and education. Expertise in training needs analysis, talent development, and leadership coaching. Proven track record in enhancing employee engagement and service excellence within luxury hospitality environments.
Overview
11
11
years of professional experience
Work History
Hospitality Learning & Development Professional | Assistant Professor - Hotel Management
DPGU School for Hospitality and Tourism by Dr. D. Y. Patil Unitech Society
Pune
04.2026 - Current
- Developed and delivered specialized curriculum to enhance student competency and preparedness for hospitality industry challenges.
- Designed experiential learning modules that improved practical skills application and fostered student engagement in hotel management concepts.
- Coordinated faculty collaboration to align course content with evolving industry standards, ensuring academic relevance and competitiveness.
- Directed training initiatives that increased operational knowledge and compliance with hospitality quality and safety protocols.
- Implemented assessment frameworks to accurately measure student performance and guide continuous instructional improvements.
Learning & Development //Assistant Professor HM
Galgotias University
Greater Noida
05.2023 - 04.2026
- Develop training programs that enhance employee skillsets and improve service quality across hospitality operations.
- Coordinate learning initiatives with departmental goals to ensure alignment with organizational standards and customer satisfaction.
- Evaluate training effectiveness through assessments to optimize content and increase learner engagement and retention.
- Collaborate with cross-functional teams to design innovative instructional materials that support operational efficiency and compliance.
- Facilitate workshops and seminars to foster professional growth and elevate team performance in dynamic hospitality environments.
Professor & Head of Department (Hospitality Management)
Heritage Institute of Hospitality & Tourism
Agra
07.2019 - 05.2023
- Directed curriculum development to align academic programs with industry standards, enhancing student preparedness for hospitality careers.
- Led faculty performance evaluations and professional development initiatives to improve teaching quality and academic outcomes.
- Coordinated departmental research projects to foster innovation and increase scholarly contributions within the hospitality management field.
- Established partnerships with industry stakeholders to expand internship opportunities and strengthen practical learning experiences.
Guest Relation Executive
Jaypee Palace Hotel & Conventional Centre
Agra
09.2018 - 06.2019
- Managed front desk operations and guest reception seamlessly.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
- Maintained office supplies inventory and ordered materials as needed.
- Managed guest check-ins and check-outs efficiently while resolving complaints promptly to enhance guest satisfaction and loyalty at Jaypee Palace Hotel & Convention Centre.
Front Office Executive
Double tree by Hilton
Goa
12.2017 - 09.2018
- Handled guest registration, room assignments, and special requests, ensuring personalized and seamless experiences.
- Coordinated with Housekeeping and Rooms Division for early check-ins, late check-outs, and day-use room management.
- Verified and processed guest payments, identification, and financial transactions with strict compliance to brand standards.
- Maintained front office inventory and supplies for uninterrupted service delivery.
Front Office Associate
Jaypee Palace Hotel & Conventional Centre
Agra
03.2016 - 12.2017
- Rotated through all Front Office sections - Telephone Operations, Concierge, FIT (Free Independent Traveler), GIT (Group Inclusive Travelers), and Cashiering - gaining comprehensive Rooms Division exposure.
- Served as Acting Manager - Health Club & Spa, overseeing daily operations, staff coordination, and revenue management for wellness services.
- Delivered guest-centric service excellence, ensuring smooth check-in/out processes and handling VIP requests.
- Supported team training in SOPs and guest handling, contributing to service quality improvements across the department.
Industrial Trainee
ITC, Mughal
Agra
06.2015 - 09.2015
- Developed comprehensive understanding of hotel management through internship in front office, food & beverage service, housekeeping, and kitchen operations.
Education
Hospitality Diploma - Hotel Management
RIG Institute
Greater Noida08-2017
MBA - Hospitality And Tourism Management
Greater Noida08-2016
Ph.D. - Management
Greater Noida06-2026
BCom - Commerce
Agra06-2014
10+2 -
St. Mary's Convent School
AGRA03-2011
Skills
Training operations and analytics
- HR and talent management
- Property management systems
- Learning management systems
- E-learning module design
- Virtual training platforms
- Microsoft Office Suite
- Google Workspace
- Training needs analysis
- Learning and development strategy
- Training facilitation and delivery
- Induction and orientation programs
- Employee engagement initiatives
- Coaching and mentoring programs
- Performance management support
- Hospitality operations training
- Training content development
- Competency mapping and evaluation
- Succession planning strategies
- Career development planning
- Service excellence training programs
- On-the-job training (OJT)
- KPI tracking and reporting
- Training records management
Languages
English
Hindi
Hobbies and interests
- Reading on Leadership & Talent Development
- Learning and Development Research
- Public Speaking & Presentation Skills
- Mentoring and Coaching
- Training Content Creation
- Networking with Hospitality Professionals
- Attending Industry Workshops & Web
Timeline
Hospitality Learning & Development Professional | Assistant Professor - Hotel Management
DPGU School for Hospitality and Tourism by Dr. D. Y. Patil Unitech Society
04.2026 - Current
Learning & Development //Assistant Professor HM
Galgotias University
05.2023 - 04.2026
Professor & Head of Department (Hospitality Management)
Heritage Institute of Hospitality & Tourism
07.2019 - 05.2023
Guest Relation Executive
Jaypee Palace Hotel & Conventional Centre
09.2018 - 06.2019
Front Office Executive
Double tree by Hilton
12.2017 - 09.2018
Front Office Associate
Jaypee Palace Hotel & Conventional Centre
03.2016 - 12.2017
Industrial Trainee
ITC, Mughal
06.2015 - 09.2015
Hospitality Diploma - Hotel Management
RIG Institute
MBA - Hospitality And Tourism Management
Ph.D. - Management
BCom - Commerce
10+2 -
St. Mary's Convent School