Summary
Overview
Work History
Education
Skills
Previouspositions
Generalmanagement
Salesandmarketing - Responsibilities
Currentposition
Roles And Responsibilities
Timeline
Generic

Sanjay Kumar Nanam

Sec-Bad

Summary

Accomplished Solution Manager and Delivery Lead at Nokia Networks, specializing in cloud services and IT infrastructure optimization. Demonstrated expertise in solution design and cross-functional team leadership, resulting in significant cost efficiencies and enhanced network quality. A strong history of providing technical support and fostering client relationships to ensure operational excellence. Committed to leveraging skills to drive innovation and excellence in future projects.

Overview

25
25
years of professional experience

Work History

Solution Manager (Cloud & Network Services) & Delivery Lead

Nokia Networks
Chennai
01.2013 - Current
  • L3 Certified Intelligent Networks Engineer – Global Service Delivery – Solutions Support in Nokia Networks, Chennai
  • Solutioning & Transformation Lead for Remote Delivery Managed services across Nokia Global Delivery Centre
  • Responsible for NOC and SOC, Network Integration and NPO Business Lines
  • As a Cost Optimization Lead, managing and optimizing costs within multiple projects, Bid Management and Support RFP Bids Preparing Technical Compliance responses, Due Diligence, Improving Network Quality, Implementing AI Tools for further Optimization, Connectivity & Architecture Designing, Head Count Dimensioning, Transition related planning and budgets, Overall Cost Management for Commercial Bid, Participation in Technical and commercial discussions internally and Onsite meetings at Customer Location
  • Budgeting and Forecasting: Work closely with finance and leadership teams to establish budgets for cloud services, projects, or initiatives
  • Monitor spending against these budgets and provide regular updates
  • Cost Modeling: Develop cost models to estimate expenses related to various cloud resources
  • This includes understanding pricing models for compute, storage, networking, and other services
  • Resource Optimization: Identify underutilized or idle resources (such as virtual machines, databases, or storage) and recommend rightsizing or decommissioning
  • Capacity Planning - Forecasting Workloads, collaborate with teams to understand workload patterns and growth projections
  • Use this information to plan capacity requirements effectively
  • Cross-Functional Collaboration - Engage with development, operations, and business teams
  • Educate them on cost implications of their decisions
  • Training and Awareness - Conduct workshops or training sessions to raise awareness about cost optimization best practices
  • Developing and maintained relationships with key stakeholders, including clients and partners

Technical Support Specialist

CitiGroup
Chennai
06.2006 - 07.2007
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Monitored system performance metrics to identify areas of improvement.
  • Provided comprehensive technical support to customers via telephone, email and chat.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Managed database administration with extensive knowledge of Oracle and Sybase.
  • Executed DBA tasks with comprehensive knowledge of Oracle and Sybase.
  • Conducted thorough database administration operations.

Goldengate Support Specialist DBA

Financial Software & Systems
Chennai
04.2005 - 05.2006
  • Provided expert-level support for Oracle GoldenGate environments.
  • Delivered specialized assistance in the management and optimization of Oracle GoldenGate systems.
  • Ensured seamless data replication and integration using Oracle GoldenGate expertise.

Customer Support Engineer

GE
Hyderabad
02.2003 - 03.2004
  • Provided technical support for network-related issues, ensuring minimal downtime.
  • Resolved network technical issues, enhancing system reliability.
  • Delivered expert technical support on network systems, maintaining operational efficiency.

Network Support Engineer

Swiftnet Broadband
Hyderabad
02.2000 - 09.2002
  • Diagnosed and addressed network problems, enhancing system reliability and user satisfaction.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.
  • Configured hardware devices and software settings to optimize network performance.
  • Monitored network performance and identified potential areas of improvement.

L3 Certified IN Expert

Siemens
  • Played a Lead role in Transitioning end to end the entire OPTUS contract to India
  • Responsible for managing the Customer Support Contracts & Shadow Operations delivery (Key Accounts: Optus and Vodafone Hutchison Australia)
  • SPOC for the customer & internal organization
  • Managing SLA/KPIs, emergencies, escalations and MIS
  • Preparation and Implementation of WLAs and eTOM Processes
  • Handling System (incl Software & upgrades) Support & Hw Support Services (Repairs and Spare parts Management) to the customer
  • Cost Management
  • Setting and controlling the budget within targeted OPEX for the KAM
  • Manage 3PP contracts, AMCs and aligning their SLAs B2B with the customer

Education

Bachelor of Engineering - Electronics & Instrumentation

Satyabama Engineering College
Chennai
04-1999

Skills

  • L2 Certified Intelligent Nodes Expert
  • Cisco Certified Network Associate
  • Microsoft Certified Admin
  • Nokia Cloud Certified Engineer
  • Siemens D900 switches
  • Software development lifecycle
  • Product management
  • Solution design
  • Cross-functional team leadership
  • Technical support
  • IT infrastructure
  • Relationship building
  • Product development
  • Excellent communication

Previouspositions

  • L3 Certified Intelligent Networks Engineer, Nokia Networks, Chennai, Tamil Nadu, 01/01/13, Present
  • L3 Certified IN Expert, Siemens Germany

Generalmanagement

Sr Solution Architect Role at Nokia since 2013., Resource Optimization: Identify underutilized or idle resources (such as virtual machines, databases, or storage) and recommend rightsizing or decommissioning., Capacity Planning - Forecasting Workloads, collaborate with teams to understand workload patterns and growth projections. Use this information to plan capacity requirements effectively., Cross-Functional Collaboration - Engage with development, operations, and business teams. Educate them on cost implications of their decisions., Training and Awareness - Conduct workshops or training sessions to raise awareness about cost optimization best practices., Developing and maintained relationships with key stakeholders, including clients and partners.

Salesandmarketing - Responsibilities

  • Sales and Marketing of Siemens PN Products (Enterprise, IP/MPLS, PABX, VC) to the Key Accounts.
  • Managed the Channel Partners and supported them to achieve their Sales targets.

Currentposition

Solution Manager (Cloud & Network Services) & Delivery Lead, Nokia Networks, Chennai, Tamil Nadu, 01/01/13, Present

Roles And Responsibilities

  • Solutioning & Transformation Lead for Remote Delivery Managed services across Nokia Global Delivery Centre.
  • Responsible for NOC and SOC, Network Integration and NPO Business Lines.
  • As a Cost Optimization Lead, managing and optimizing costs within multiple projects, Bid Management and Support RFP Bids Preparing Technical Compliance responses, Due Diligence, Improving Network Quality, Implementing AI Tools for further Optimization, Connectivity & Architecture Designing, Head Count Dimensioning, Transition related planning and budgets, Overall Cost Management for Commercial Bid, Participation in Technical and commercial discussions internally and Onsite meetings at Customer Location.
  • Budgeting and Forecasting: Work closely with finance and leadership teams to establish budgets for cloud services, projects, or initiatives. Monitor spending against these budgets and provide regular updates.
  • Cost Modeling: Develop cost models to estimate expenses related to various cloud resources. This includes understanding pricing models for compute, storage, networking, and other services.

Timeline

Solution Manager (Cloud & Network Services) & Delivery Lead

Nokia Networks
01.2013 - Current

Technical Support Specialist

CitiGroup
06.2006 - 07.2007

Goldengate Support Specialist DBA

Financial Software & Systems
04.2005 - 05.2006

Customer Support Engineer

GE
02.2003 - 03.2004

Network Support Engineer

Swiftnet Broadband
02.2000 - 09.2002

L3 Certified IN Expert

Siemens

Bachelor of Engineering - Electronics & Instrumentation

Satyabama Engineering College
Sanjay Kumar Nanam