Sanjay Kumar Sahu
Balasore
Summary
Dynamic Relationship Manager with proven expertise at HDFC Bank in optimizing loan processing and enhancing customer satisfaction. Skilled in retail banking operations and adept at cross-selling financial products. Demonstrated ability to analyze credit risk while fostering strong client relationships, driving portfolio growth, and ensuring compliance with regulatory standards.
Overview
6
6
years of professional experience
2016
2016
years of post-secondary education
Work History
Relationship Manager
HDFC BANK
Jagatsinghpur
05.2022 - Current
- Handled Cash Credit(CC) loan processing for MSME and Retail Clients ensuring timely assessment and disbursal.
- Managed Dukandar Overdraft(OD) facility including eligibility check, KYC verification, Credit scrolling and documentation.
- Processed and monitored Government Scheme Loan(MKUY, STAND UP INDIA) ensuring compliance with subsidy norms and RBI guidelines.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Developed strategies to attract new customers while retaining existing ones.
- Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
Customer Relationship Officer
Axis Bank(QUESS)
Bhubaneswar
11.2019 - 05.2022
- Managing SBB customers from BhubaneswarArea which are eligible to sell CC/OD products
- Managing CA maintaining relationship with them.
- Responsible for Cross selling of bank products like Current Accounts ,General Insurances, Saving Accounts, Fixed Deposits,LI etc.
- Responsible for Portfolio management like irregularities, enhancement and other service related operational works
- Followed up regularly with existing customers in order to assess their satisfaction levels.
Education
Master of Commerce - Post Graduation
FAKIR MOHAN AUTONOMOUS COLLEGE
BALASORE 06.2014 - 06.2016
Bachelor of Commerce - +3 Commerce
FAKIR MOHAN AUTONOMOUS COLLEGE
BALASORE 05.2011 - 06.2014
Higher Secondary Education - +2 Commerce
FAKIR MOHAN JUNIOR COLLEGE
BALASORE 07.2009 - 05.2011
AGARWALLA BIDYA PITHA
HaldipadaSkills
- Competent and diligent professional with experience across General Banking Operations, Branch Administration, Operation Management, Customer Relationship Management and Team Management
- Proficiency in retail banking Operations, reconciliation, Insurance products, assessing need based credit facilities and sound understanding of banking practices and procedures
- Process keen business acumen in understanding financial requirements and analyzing the Credit/ Risk involved in compliance with the rules laid down by various governing bodies and RBI
Timeline
Relationship Manager
HDFC BANK
05.2022 - Current
Customer Relationship Officer
Axis Bank(QUESS)
11.2019 - 05.2022
Master of Commerce - Post Graduation
FAKIR MOHAN AUTONOMOUS COLLEGE
06.2014 - 06.2016
Bachelor of Commerce - +3 Commerce
FAKIR MOHAN AUTONOMOUS COLLEGE
05.2011 - 06.2014
Higher Secondary Education - +2 Commerce
FAKIR MOHAN JUNIOR COLLEGE
07.2009 - 05.2011
AGARWALLA BIDYA PITHA
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