Sanjeep Rane

Project Details: Introhive KPMG

Role: Application Support Engineer
Project Overview:
Introhive KPMG is a global CRM data automation and intelligence platform designed to streamline processes and enhance data accuracy. The project involved providing end-to-end support for the platform, ensuring operational efficiency, and maintaining system reliability.

• Executed and monitored Daily EOD (End of Day) and BOD (Beginning of Day) processes, ensuring seamless system operations.
• Conducted health checks and server sync status validations to maintain optimal performance.
• Monitored and resolved service requests and incidents, adhering to SLAs.
• Raised Change Requests (CRs) and coordinated with vendors for issue resolution and system enhancements.
• Managed user access by adding/removing users as Global Admin to maintain security and compliance.
• Collaborated with the onshore team for member firm onboarding, ensuring smooth integrations.
• Monitored Global Services and dashboards for performance metrics and issue detection.
• Performed application upgrades and server provisioning/decommissioning to align with project requirements.
• Updated and maintained runbooks for operational consistency and team knowledge sharing.
• Managed security and service account creation, privileged access renewals, and application registrations.
• Monitoring Tools: AutoSys
• Incident Management: Jira, ServiceNow.
• Access Management: PuTTY, WinSCP.
• Operating Systems: Linux, Unix.
• Scripting: Shell scripting.
• Database Management: SQL , PostgreSQL
• Problem-Solving: Debugging, troubleshooting, and resolving production issues.

Project Details: Bacardi

Role: Application Support Engineer
Project Overview:
The Bacardi project involves providing end-to-end support for critical business processes, ensuring smooth execution of daily operations, and maintaining system stability for enterprise-wide applications.

• Monitored and managed Daily EDP (End Daily Processing), BDP (Beginning daily Processing), and JND (Job Next Day) processes to ensure timely completion.
• Performed daily batch monitoring to identify and resolve failures, minimizing downtime and ensuring operational continuity.
• Troubleshot and resolved daily failures by analyzing logs and implementing corrective measures.
• Updated and maintained the runbook regularly to document processes, failures, and resolutions for operational consistency.
• Managed and mitigated system outages, ensuring timely recovery and minimal business impact.
• Monitored long-running reports and addressed maximum run alerts, optimizing system performance and efficiency.
• Monitoring Tools: Splunk.
• Incident Management: Jira, ServiceNow.
• Batch Processing: Autosys
• Access Management: PuTTY, WinSCP.
• Operating Systems: Linux, Unix.
• Scripting: Shell scripting
• Database Management: SQL , Oracle SQL
• Problem-Solving: Debugging, troubleshooting, and resolving batch job failures.