Sanjeet Kumar Jha
Bangalore
Summary
Over 18 years of experience in IT and Telecom with expertise in service delivery, lawful interception, legal and regulatory compliance. Proven leader in managing large teams, executing government security projects, and coordinating with law enforcement agencies. Skilled in Agile methodologies, product lifecycle management, and enterprise mobility solutions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Nodal Officer
Reliance Jio Infocomm Ltd.
08.2015 - Current
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Streamlined project delivery by implementing agile methodologies and improving team communication.
- Met project deadlines without sacrificing build quality or workplace safety.
- Communicated project plans and progress to key stakeholders and project contributors.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Technical Project Manager – BlackBerry Project
Wipro Infotech
10.2009 - 06.2014
- Spearheaded the deployment and support of BlackBerry Enterprise Server solutions across Southern India, ensuring seamless integration with Microsoft Exchange and Lotus Domino platforms.
- Provided advanced technical oversight for installation, configuration, and troubleshooting, while mentoring and supporting regional engineering teams.
- Acted as a strategic liaison with global stakeholders, including RIM teams in Canada and the UK, to resolve escalations and ensure project continuity.
- Contributed to pre-sales initiatives, aligning enterprise mobility solutions with evolving client requirements.
Associate Consultant
Techpool Solutions (Wipro Authorized Service Provider)
04.2007 - 10.2009
- Delivered end-to-end desktop support services, including installation, configuration, and troubleshooting of hardware and software across enterprise environments.
- Resolved user issues related to operating systems, applications, and network access.
- Managed user accounts and domain policies.
- Oversaw data backup and restoration processes.
- Ensured timely patch updates and coordinated with vendors to resolve issues within SLA parameters.
- Handled escalation management and follow-ups.
Education
Bachelor of Commerce -
GMN College
Ambala Cantt04-2001
Skills
Technical Expertise in IT & Telecom
Project Management
Agile Team Management
Process Improvement
Communication & Leadership
Security & Risk Management
Stakeholder Engagement & Collaboration
Conflict Management
Law & Compliance Management
Regulatory Compliance
Certification
Project Management Professional (PMP)
Scrum: Certified Scrum Master
Blackberry Certified System Administrator
Microsoft Certified Systems Engineer (MCSE 2003), Windows 2003 Server
Timeline
Nodal Officer
Reliance Jio Infocomm Ltd.
08.2015 - Current
Technical Project Manager – BlackBerry Project
Wipro Infotech
10.2009 - 06.2014
Associate Consultant
Techpool Solutions (Wipro Authorized Service Provider)
04.2007 - 10.2009
Bachelor of Commerce -
GMN College
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