Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sanjeet Kumar Jha

Bangalore

Summary

Over 18 years of experience in IT and Telecom with expertise in service delivery, lawful interception, legal and regulatory compliance. Proven leader in managing large teams, executing government security projects, and coordinating with law enforcement agencies. Skilled in Agile methodologies, product lifecycle management, and enterprise mobility solutions.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Nodal Officer

Reliance Jio Infocomm Ltd.
08.2015 - Current
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Streamlined project delivery by implementing agile methodologies and improving team communication.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.

Technical Project Manager – BlackBerry Project

Wipro Infotech
10.2009 - 06.2014
  • Spearheaded the deployment and support of BlackBerry Enterprise Server solutions across Southern India, ensuring seamless integration with Microsoft Exchange and Lotus Domino platforms.
  • Provided advanced technical oversight for installation, configuration, and troubleshooting, while mentoring and supporting regional engineering teams.
  • Acted as a strategic liaison with global stakeholders, including RIM teams in Canada and the UK, to resolve escalations and ensure project continuity.
  • Contributed to pre-sales initiatives, aligning enterprise mobility solutions with evolving client requirements.

Associate Consultant

Techpool Solutions (Wipro Authorized Service Provider)
04.2007 - 10.2009
  • Delivered end-to-end desktop support services, including installation, configuration, and troubleshooting of hardware and software across enterprise environments.
  • Resolved user issues related to operating systems, applications, and network access.
  • Managed user accounts and domain policies.
  • Oversaw data backup and restoration processes.
  • Ensured timely patch updates and coordinated with vendors to resolve issues within SLA parameters.
  • Handled escalation management and follow-ups.

Education

Bachelor of Commerce -

GMN College
Ambala Cantt
04-2001

Skills

    Technical Expertise in IT & Telecom

    Project Management

    Agile Team Management

    Process Improvement

    Communication & Leadership

    Security & Risk Management

    Stakeholder Engagement & Collaboration

    Conflict Management

    Law & Compliance Management

    Regulatory Compliance

Certification

Project Management Professional (PMP)

Scrum: Certified Scrum Master

Blackberry Certified System Administrator

Microsoft Certified Systems Engineer (MCSE 2003), Windows 2003 Server

Timeline

Nodal Officer

Reliance Jio Infocomm Ltd.
08.2015 - Current

Technical Project Manager – BlackBerry Project

Wipro Infotech
10.2009 - 06.2014

Associate Consultant

Techpool Solutions (Wipro Authorized Service Provider)
04.2007 - 10.2009

Bachelor of Commerce -

GMN College

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Sanjeet Kumar Jha