Sanjeev Kaushik
Phonepe India Pvt. Ltd. - Analyst
Mumbai,India
Summary
A high energy driven professional with 3 years of experience in Operations Management, Process Re-engineering, Customer succes,Cultivating and Nurturing Vendor Channels and Supply Acquisition. Well-versed in Gathering, organizing and modeling data. Practiced at developing reports, forecasts and reporting on relevant trends to facilitate strategic planning. Looking for a career in Operations and Sales to use my data driven approach and target chasing practice and contribute to the organization.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Analyst
Phonepe India Pvt. Ltd.
Mumbai, Maharashtra
09.2021 - Current
- Defining,developing and communicating key metrics and business trends to partner and management teams.
- Designing SOP's and SLA's.
- Streamlining systems and processes to increase efficiency and overall business operations in collaboration with different stakeholders such as Tech,Product and External stakeholders etc.
- Handling L2 escalations and providing resolutions within TAT as per SOP in order to maintain great cx experience.
- Reduced reversals due to API failures by 68% in a quarter.
- Designing FAQ's for new product launches.
- Ensuring smooth flow of transactions and cancellations in order to provide seamless customer experience.
Associate
Yulu Bikes Pvt. Ltd
Mumbai, Maharashtra
11.2020 - 08.2021
- Optimization of processes by analyzing data and creating dashboards leading to increased utilization and better user experience.
- Acquisition, Training and Management of field staff.
- Righteous allocation of assets through data analysis to match user demands at contrasting phases of time.
- Maintaining the required ratio of usable assets on road by timely swapping, screening and maintenance of assets.
- Ensuring naught faulty and low battery assets on road.
- Leading Ops excellence through data analysis and improvising processes in liaison with various stakeholders in customer support, tech and data teams.
- Ensuring naught cases of vandalization, theft or nuisance via 24/7 monitoring through on-ground Marshalls.
Senior Consultant
UberEATS
Pune, India
09.2018 - 01.2020
- Ensuring a healthy gap between demand and supply; thereby maintaining stable earnings for the drivers and reducing driver churn.
- Spearheaded the quality process for the west expansion.
- Setting up Ops from scratch in new city launches while coordinating with various stakeholders( recent launch Cuttack),(proposed launches Patna and Ranchi).
- Initiated a process to reduce the Undelivered for the city which successfully concluded to scaling down of undelivered by 84%.
- Spearheaded process in to scale down and troupe arrears from DE's concluding to 20% retrieval in F30D.
- Product Roll out's - Delivery by Bicycle, 3PL.
- Detecting and analyzing fraud with the help of data and eliminating it to maintain the quality.
- Creating supply channels and managing a courier delivery network to ensure lowest cost to business while maximizing fulfillment and minimizing time of delivery in expansion cities.
Consultant
UberEATS
Indore, India
05.2018 - 09.2018
- Implemented priority support counter which significantly reduced the waiting time for the driver-partners and providing resolution to 80+ DE's on daily basis Core team member in the launch of Indore, Bhopal, Nashik, Nagpur, Aurangabad, Cuttack .
- Inventory Management to streamline the order placement, tracking, in warding and handover of merchandise (Delivery bags & Uber eats T-shirts) to delivery Partners.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
Education
Bachelor of Commerce - Commerce
07.2014 - 04.2017
Skills
People Management
Vendor Management
Stakeholder Management
Customer success
MS Excel & Google Spreadsheets
Quality Audit & Management
Process Re-engineering
Fleet Management & Supply Acquistion
Trainings & Knowledge Sharing
Timeline
Analyst - Phonepe India Pvt. Ltd.
09.2021 - Current
Associate - Yulu Bikes Pvt. Ltd
11.2020 - 08.2021
Senior Consultant - UberEATS
09.2018 - 01.2020
Consultant - UberEATS
05.2018 - 09.2018
School Of Commerce And Management,DHSGSU - Bachelor of Commerce, Commerce
07.2014 - 04.2017