Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Certification
Timeline
Generic
Shivam Sharma

Shivam Sharma

Faridabad

Summary

Dynamic Analyst with a proven track record at Accenture, excelling in credit analysis and dispute resolution. Adept at driving performance improvements and mentoring teams, I leverage strong data analysis skills to enhance operational efficiency. Committed to fostering client relationships and delivering impactful solutions that align with organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Analyst

Accenture
Noida
05.2022 - Current
  • Lead daily credit & collections operations for a high-value North American customers, focusing on overdue recovery, short payment resolution, and dispute management.
  • Act as a central point of contact between cross-functional teams (Sales, CSR, Business Units, AP, and Customer Service) to drive resolution on pricing, EDI, and credit memo issues.
  • Mentoring junior team members on standard operating procedures (SOPs), root cause analysis (RCA), and client data protection best practices.
  • Support scorecard reviews and performance improvement plans by evaluating productivity, utilization, and quality checks of bottom-performing analysts.
  • Drive team engagement by promoting inclusion, knowledge-sharing, and recognition culture aligned with organizational values.

Accounts Receivables Analyst

Genpact India Pvt Ltd.
Gurugram
01.2020 - 05.2022
  • Handling a portfolio of $10M.
  • Review Multiple portfolios on unpaid amounts to determine the course of action considering the ageing, amount owed and the history of the customer.
  • Interact with customers daily via phone/email to resolve outstanding debt or potential billing issues.
  • Responsible for handling disputes on invoices such as shortages and damages.
  • Prepare and present the monthly collection reports to account managers and senior management.
  • Reconciliation of highly aged invoice to get them paid on priority.
  • Actively participate in the monthly/quarterly/year end close processes.
  • Well versed with ERP tools : SAP, Oracle etc.

Disputes Analyst

FIS Global Business Solutions
Gurugram
05.2018 - 01.2020
  • Worked as Disputes Analyst for the Process American Express.
  • Profile involved resolving disputes of American Express Card Holder's.
  • Handling all types of queries related to disputes and maintenance of accounts for Card Members of various Markets.
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.

Education

Bachelor Of Business Economics - Economics

Maharshi Dayanand University
Faridabad, India
06.2017

Skills

  • Client management
  • People Management
  • Root cause analysis
  • Data analysis
  • Project management
  • Credit analysis
  • Dispute resolution
  • Presentation building
  • Process improvement

Personal Information

  • Date of Birth: 02/12/96
  • Nationality: Indian

Accomplishments

  • Top performer 2024
  • Star of Business 2023

Certification

  • Emerging Leaders Program
  • Power BI - Data Visualization

Timeline

Analyst

Accenture
05.2022 - Current

Accounts Receivables Analyst

Genpact India Pvt Ltd.
01.2020 - 05.2022

Disputes Analyst

FIS Global Business Solutions
05.2018 - 01.2020

Bachelor Of Business Economics - Economics

Maharshi Dayanand University

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Shivam Sharma