Sanjeev Kumar

• Identified and evaluated potential revenue and sales growth opportunities and worked on the development of new business strategies
• Developing a thorough understanding of clients' needs and requirements and preparing customized solutions & standard SOP's in order to highlight and solve recurring problem sets.
• Communicating and collaborating with the marketing, sales, technology and logistics departments at the clients end and acting as the main point of contact between them and internal teams to ensure long term goals are met.
• Compiling reports on account progress, goals, and forecasts for both internal and external stakeholders.
• Addressing and resolving daily client queries & complaints through the client servicing team and ensuring timely account reconciliation takes place and revenue is realized.
• Negotiating contracts and commercials with the client and meeting established deadlines for generating new sales that will turn into long-lasting relationships.
• Managing clients AJIO, Jiomart,Netmeds, Zivame,clovia,Urban Ladder, etc
• Responsible for upward sales, business growth, sell new products/services and receivables
• Identifying customer impacting issues, working out and implementing solutions and process improvements to increase CX experience
• Lead weekly client meetings to foster open communication and ensure ongoing success.

Product: Cross boarder| Freight
Responsibilities:

• Leveraged cold calling, in-person visits and referrals to build leads.
• Market research & Lead generation - analyze the client potential, track sales and status reports.
• Identifying customer global freight requirements and sell Delhivery products to match their needs.
• Built long-term trusting relationships with clients to ensure that the account performs and grows to its maximum potential.
• Upselling/ Cross selling Delhivery products and services to match clients business requirements.
• Shipment tracking & load management
• Monitor account Outstanding and support collection team in payment recovery.
• Prepare and present weekly/monthly reports detailing sales achieved and those predicted against targets.

B2B/B2C Client servicing -Handling client calls and emails, responding in a timely manner, collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible.

• Monitoring and driving key performance metrics.
• Adherence to the daily, weekly & Monthly performance review cadence.
• Handling customer escalations-preparing RCA and providing the solution.
• Monitoring day to day operations and solving issues.
• Monitoring speed of delivery, volume & root cause of fluctuation.
• Collaborate with internal stakeholders to maintain and increase performance of client accounts