Sanjeev Kumar
Department Manager In Reliance Retail Limited
Karnal
Summary
Experienced Customer Relationship Manager bringing app. 10years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Customer Relationship Manager
Ess Kay Motors
Karnal
04.2010
- Created customer support strategies to increase customer retention.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Made customers aware of current and new programs and services.
- Completed opening and closing functions to meet operational needs.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed and implemented standards for staff to provide consistent service to customers.
Department Manager
Reliance Retail Limited
Karnal
05.2022 - Current
- Worked actively with management team to create daily and weekly sales plans based on weekly services feedbacks.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
Customer Relationship Executive
Reliance Digital (SMSL)
Karnal
04.2019 - 04.2022
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Collaborated with cross-functional teams for smooth running of customer service operations.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Helpdesk Associate
Reliance Digital (SMSL)
Karnal
08.2016 - 03.2018
- Engaged service providers and vendors in logging support or service tickets.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained and updated customer service database.
- Responded promptly to incoming sales leads.
Customer Relationship Manager
Ess Kay Motors
Karnal
04.2014 - 08.2016
- Created customer support strategies to increase customer retention.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Made customers aware of current and new programs and services.
- Managed department call volume of calls per day and coordinated department schedules to maximize coverage during peak hours.
- Completed opening and closing functions to meet operational needs.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
Floor Supervisor
Ess Kay Motors
Karnal
10.2013 - 03.2014
- Held team meetings to gain feedback, provide updates and set policies.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Delegated tasks to employees to enhance productivity and workflow.
- Developed and implemented strategies to improve customer service and increase sales.
Computer Systems Operator
Modern Maruti
Karnal
12.2009 - 12.2010
- Generated reports covering details about data, system operation, and error monitoring.
- Maintained spreadsheets of data across multiple systems.
- Reacted calmly during times of highly stressed or emergency situations.
- Processed requests for service from internal and external customers.
- Analyzed user requirements and developed solutions to meet needs.
Education
B. Tech - Mechanical Engineering
Galaxy Global Group of Institutions
Dinarpur Sahabad 08.2010 - 07.2013
High School Diploma -
Government Polytechnic Sonepat
Sonipat 08.2004 - 07.2007
High School Diploma -
Central Board of School Education
Village Sambhli 05.2000 - 04.2001
Senior Secondary -
Open Board of School Education, Kurukshetra University
Kurukshetra 05.2013 - 11.2014
Bachelor of Arts - General Studies
Kurukshetra University
Kurukshetra 05.2016 - 04.2019
Skills
Team Building
Certification
DL No. : HR-0520120110830
Hobbies
My hobbies are to make good friends and travelling with familly.
Personal Profile
▪ Date of Birth : 13 July, 1986
▪ Father’s Name : Sh. Raj Kumar
▪ Nationality : Indian
▪ Languages known : Hindi, English and Punjabi.
▪ Marital Status : Married
▪ Sex : Male
Timeline
Department Manager
Reliance Retail Limited
05.2022 - Current
Customer Relationship Executive
Reliance Digital (SMSL)
04.2019 - 04.2022
Helpdesk Associate
Reliance Digital (SMSL)
08.2016 - 03.2018
Bachelor of Arts - General Studies
Kurukshetra University
05.2016 - 04.2019
Customer Relationship Manager
Ess Kay Motors
04.2014 - 08.2016
Floor Supervisor
Ess Kay Motors
10.2013 - 03.2014
Senior Secondary -
Open Board of School Education, Kurukshetra University
05.2013 - 11.2014
B. Tech - Mechanical Engineering
Galaxy Global Group of Institutions
08.2010 - 07.2013
Customer Relationship Manager
Ess Kay Motors
04.2010
Computer Systems Operator
Modern Maruti
12.2009 - 12.2010
High School Diploma -
Government Polytechnic Sonepat
08.2004 - 07.2007
High School Diploma -
Central Board of School Education
05.2000 - 04.2001
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