Summary
Overview
Work History
Education
Skills
Street
City
State
Personal Information
Languages
Timeline
Generic
Sanjeev Kumar

Sanjeev Kumar

Mohali

Summary

Result oriented professional with over 12 years of experience in Operations Management, Project Management and Planning Management, Electrical system at Thermal power plant Ropar, across the telecommunication and Electrical industry in North India Punjab Regions.

Overview

Work History

Assistant Manager BSNL

Aerial Telecom Solutions Pvt. Ltd.
  • Responsible for managing operation of BSNL BTS and Wireline Network of All Over India like Telecom Passive Infra Operation & Maintenance (all Electrical equipment) and Project Deployment (Installation, Commission, site Upgradation, NFA, Bills etc)
  • Responsible for operation and Maintenance of all sites in Punjab and Jammu Responsible for Cooper network and OPEX Management i.e
  • Diesel and power management
  • Responsible for Preventive maintenance of sites & passive Infrastructure
  • Demonstrated abilities in handling of vendor management (OEM) for resolution of infra-Faults
  • Responsible for Inventory Management in SAP
  • Major Responsibilities
  • Post analysis of critical outages to prepare a Report and suggest customer ways to minimize these outages
  • Coordination and follow up with the BSNL cooper network team for implementation of new cooper routes within SLA
  • Responsible for overall uptime of sites and utility equipment
  • Single point contact to customer/Customer handling
  • Team Management and regularly updated to BSNL Policies
  • Timely invoice submission and payments from BSNL
  • Ensure optimum utilization of manpower and proper material management.

Electrical Engineer

RMEC Project Limited.

Electrical Lecturer

K.C College
  • Develops and delivers engaging electrical engineering courses for students
  • Creates course materials and assessments that meet learning objectives
  • Utilizes various instructional methods, including lectures, demonstrations, and hands-on activities
  • Prepare attendance and online exam records of students
  • Evaluates student learning through assignments, quizzes, and exams
  • Provides academic and career guidance to students
  • Stays up-to-date on advancements in electrical engineering.

Customer Care Executive

Micro IT Support Pvt. Ltd.
  • Customer Assistance: Provided technical support and assistance to customers via phone, email, and chat
  • Addressed and resolved customer queries and issues related to Samsung products, including smartphones, tablets, and home appliances
  • Issue Resolution: Diagnosed and troubleshot technical problems by guiding customers through step-by-step solutions
  • Escalated complex issues to higher-level technical teams and followed up to ensure timely resolution
  • Product Knowledge: Maintained up-to-date knowledge of Samsung products, software updates, and technical specifications
  • Educated customers on product features, benefits, and usage tips to enhance their overall experience
  • Documentation: Recorded and documented customer interactions and technical issues in the company’s CRM system
  • Provided detailed reports and feedback to the technical team to improve product quality and customer satisfaction
  • Customer Satisfaction: Ensured high levels of customer satisfaction by delivering prompt and effective solutions
  • Conducted follow-up calls to ensure that the issues were resolved to the customer’s satisfaction
  • Team Collaboration: Collaborated with team members to share knowledge and best practices
  • Participated in regular training sessions to stay updated on new products and technologies
  • Quality Assurance: Adhered to company policies and procedures to ensure quality service delivery
  • Participated in quality assurance reviews to identify areas for improvement
  • Feedback and Improvement: Collected and reported customer feedback to drive product and service improvements
  • Suggested process improvements to enhance the efficiency and effectiveness of the technical support team.

Education

B-TECH -

Rayat Institute of Engineering and Information Technology
01.2008

Standard Xii / H.S.C. -

Punjab School Education Board
01.2004

SSC -

Punjab School Education Board
01.2002

Skills

  • Electrical Project Management
  • Operation Management
  • Process Enhancement
  • Man power Management
  • Business Management

Street

Village-Swamipur Teh. Nangal

City

Roopnagar

State

Punjab

Personal Information

  • Father's Name: Sh. Jagdish Ram
  • Date of Birth: 03/30/86
  • Nationality: Indian
  • Marital Status: Married

Languages

English
Bilingual or Proficient (C2)

Timeline

Assistant Manager BSNL

Aerial Telecom Solutions Pvt. Ltd.

Electrical Engineer

RMEC Project Limited.

Electrical Lecturer

K.C College

Customer Care Executive

Micro IT Support Pvt. Ltd.

B-TECH -

Rayat Institute of Engineering and Information Technology

Standard Xii / H.S.C. -

Punjab School Education Board

SSC -

Punjab School Education Board
Sanjeev Kumar