Sanjit Kumar

Bank of Ireland (BOI) – Banking Domain

• Led end-to-end integration initiatives, overseeing solution design and implementation across the project lifecycle.
• Developed a high-performance durable Azure Function to ingest over 4 million records into Dataverse within 75 minutes, overcoming API limitations. Leveraged Azure Event Grid to trigger processing of multiple compressed CSV files stored in Blob Storage, with resilient error handling and restart capabilities to ensure reliable data import across multiple entities
• Implemented robust data export capability to PDF, using custom plugins and Azure Functions.
• Designed and delivered a Logic App solution replacing multiple cloud flows, eliminating daily throttling issues.
• Consistently adhered to SOLID, KISS, YAGNI, and CQS design principles.

Walgreens – Healthcare Domain

• Configured Dynamics 365 Omnichannel for cross-platform communications, enhancing patient interactions and service delivery.
• Built scalable ADF pipelines for seamless data movement between Azure Storage and Dynamics 365.
• Designed and implemented a decoupled integration between user-facing mobile applications (with Cosmos DB as the backend) and internal employee model-driven apps (Dataverse) by leveraging Azure Event Hub, Logic Apps, and Azure Functions for seamless and real-time data synchronization.
• Developed a secure, scalable two-way communication platform enabling real-time chat between mobile users and internal employees by integrating SendBird UI Kit (ReactJs), CIF V2, CSW, and Logic Apps. Automated onboarding of internal staff into the SendBird environment by provisioning user accounts, retrieving SendBird and group chat IDs, and enabling parallel customer interactions, resulting in efficient, simultaneous support across multiple chat sessions
• Developed custom PCF controls aligned with Model-Driven App (MDA) UI to overcome limitations of out-of-the-box views, including a control to display user medical history (e.g., blood pressure) by extracting audit history data. Created interactive charts to track sleep cycles, steps, and exercise metrics by integrating APIs from external service providers, enhancing user health data visualization and interaction.
• Developed a Canvas App to streamline clinical workflows by enabling customer executives to efficiently manage insurer-provided services (e.g., personal detail updates, blood pressure monitoring, vaccination) scheduled on a 6-month cycle. The app dynamically displays pending services for completion, allowing users to update or skip items, ensuring only due services are presented and improving operational efficiency.
• Embedded a React-based search application for CSRs directly in the Dynamics 365 dashboard.
• Created proofs of concept for innovative solution requirements.

Internal EPAM Initiatives

• Delivered a practice revenue capture application to aggregate project financials.
• Developed a client visit tracking app, automating logistics and capturing data like pick/drop locations, food preferences, and meeting schedules.
• Mentored juniors and new joiners to accelerate their onboarding and billable contributions by providing targeted training, knowledge sharing, and hands-on guidance in Dynamics 365 development and related technologies.

• Working as a CRM Technical Consultant for client projects in the Retail and Automobile domain
• Responsible for analysis of User Stories and coming up with the best solution.
• Worked on a multilevel approval process by using Microsoft Flow (Power Automation)
• Designed and developed integration with many third-party systems like Bike, Arena, D&B, Atradius, etc using Custom Workflow, Logic App, and Microsoft Flow.
• Design and develop a solution for survey distribution for one leading automobile company in the world by using Forms Pro (Dynamics 365 Customer Voice) Using Plugin, Logic App, and Azure Functions
• Developed/Enhanced middle layer API to interact with legacy system API.
• Configured Product catalog for Retail business company for multi-region.
• Configured multi-entity and conditional Business process flow for multi-division and segment.
• Configure blob storage to store documents of Dynamics 365
• Design and Build solution for real-time sync between HubSpot and Dynamics 365 for leads and opportunities using Logic App
• Managed Microsoft flow, Logic App, and Dynamics 365 Solution deployment including pre- and post-deployment steps.
• Worked on DevOps for the initial setup of the project and Build a Pipeline for Dynamics 365 Solution Deployment
• Worked on Azure Service Bus, API Management, Web Service, Azure Key Vault, etc in Microsoft Azure
• Configure Dynamics 365 Mobile offline features.
• Design and Configure Security model in Dynamics 365
• Wrote multiple PowerShell scripts for master data migration.
• Worked on Dynamics 365 Trainer for Accenture Bootcamps
• Received ACE and Avanade Hall of Fame Awards for going the extra mile to ensure timely project delivery.

• Worked as a CRM developer for Microsoft (Sub Con) client projects in the Healthcare domain.
• Worked on the Service model of Dynamics 365
• Created multiple Custom workflows and OOTB workflows for Outbound Integration
• Worked on Azure Functions for inserting data to Dynamics 365 received from service bus (Inbound Integration)
• Wrote Unit Test of Plugins/Custom workflow and produced more than 90% coverage for more than 30 plugins using Microsoft fakes.

• Worked as a Software Engineer for client projects in Banking and Manufacturing domain.
• Worked on MSCRM 2016(On-premises)Dynamics 365 Customization and Configurations
• Lead the team for 8.2 to 9.0 MSCRM upgrade for OIL service company.
• Worked on JavaScript customization, utilized REST, SOAP, etc for operation.
• Develop multiple Plugins/Custom Workflow for meeting complex business requirements.
• Worked on PowerShell Scripting for automated CE solution deployment.
• Worked on Windows Application build for extending Dynamics 365 offline capabilities.
• Worked on SQLite DB for OFS offline project (Prepare a table for more than 40 entities to enable working offline)
• Worked on the offline download and upload feature of OFS, Followed by MVVM architecture.