SANJIT KUMAR NAYAK
Balasore
Summary
Dynamic banking operations leader with a proven track record at Jana Small Finance Bank Ltd., excelling in compliance and loan processing. Expert in team leadership and customer service management, driving significant revenue growth and operational efficiency. Proficient in CBS banking operations and MIS reporting, ensuring seamless service delivery and stakeholder satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Leader
Paytm Payments
Balasore
11.2025 - Current
- Coordinated cross-functional collaboration for seamless payment processing across six different districts.
Regional Head – Customer Service Delivery
Jana Small Finance Bank Ltd.
11.2017 - 06.2025
- Managed operations for 23 branches across asset and liability portfolios.
- Supervised 23 direct and 23 indirect team members.
- Ensured compliance in loan processing including Group, Individual, Gold, and Housing loans.
- Managed branch-level audits and compliance monitoring.
- Oversaw loan disbursement ensuring KYC and TAT adherence.
- Monitored cheque clearing and transaction banking operations.
- Managed collections and branch cash operations.
- Resolved audit queries and operational escalations.
- Conducted branch visits for quality assurance.
- Guided reconciliation and settlement processes.
Executive – Operations
Accenture Solutions Pvt. Ltd.
06.2017 - 10.2017
- Managed customer correspondence and query resolution.
- Maintained turnaround time for customer issue resolution.
- Prepared MIS and operational reports.
- Handled data security and compliance operations.
Senior Customer Service Officer
Citicorp Finance India Ltd.
11.2009 - 08.2016
- Managed customer correspondence operations.
- Handled critical customer service cases.
- Maintained service quality and compliance.
- Generated operational MIS reports.
Senior Branch Operation Manager
Jana Bank
Balasore
- Managed complete branch operations and customer services.
- Ensured compliance with banking procedures and data security.
- Handled CASA, loan processing, clearing operations, and customer service.
- Prepared MIS reporting and transaction monitoring.
- Achieved branch targets for revenue and deposit growth.
- Recognized as Top Performer in Gold Loan Business.
- Organized customer acquisition and promotional activities.
Education
B.Sc -
Fakir Mohan University
Odisha01.2011
+2 Science -
Fakir Mohan University
OdishaHSC -
Board of Secondary Education
OdishaSkills
- banking operations management
- Branch operations and compliance
- Asset and liability monitoring
- Loan disbursement and processing
- Cash and transaction management
- Audit and risk compliance
- Customer service management
- Team leadership and training
- Mis reporting and business analysis
- Casa and deposit growth
- Sales and relationship management
- Process improvement
- Vendor and stakeholder coordination
- CBS banking operations (Oracle)
- NEFT, RTGS, and clearing operations
- Core banking systems (CBS – Oracle)
- Salesforce (SFDC)
- MS Office Suite
- Mis reporting and data analysis
- CIBIL operations handling
Certification
- Post Graduate Diploma in Computer Application (PGDCA)
- Microsoft Certification (2007 & 2008)
- PC Engineering
- CCNA, MSCSE, MCITP
Personal Information
Date of Birth: 02/14/89
Languages
- Hindi
- Odia
- English
Timeline
Team Leader
Paytm Payments
11.2025 - Current
Regional Head – Customer Service Delivery
Jana Small Finance Bank Ltd.
11.2017 - 06.2025
Executive – Operations
Accenture Solutions Pvt. Ltd.
06.2017 - 10.2017
Senior Customer Service Officer
Citicorp Finance India Ltd.
11.2009 - 08.2016
Senior Branch Operation Manager
Jana Bank
B.Sc -
Fakir Mohan University
+2 Science -
Fakir Mohan University
HSC -
Board of Secondary Education