Sanjit Rudra
Kolkata
Summary
Dedicated Service Advisor with a proven track record in customer satisfaction and effective communication. Skilled in problem solving and conflict resolution, consistently delivering exceptional service in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Service Advisor
Eastern honda
kolkata
04.2015 - Current
- Assisted customers with service inquiries and vehicle maintenance needs.
- Explained service recommendations and pricing to customers clearly.
- Collaborated with technicians to ensure accurate diagnostics and repairs.
- Maintained customer records in dealership management software accurately.
- Trained new service advisors on processes and best practices effectively.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Explained the features and benefits of products or services offered by the dealership to customers.
Body shop Service Advisor
Bhandari automobiles pvt ltd
kolkata
06.2013 - 03.2015
- Handled customer complaints with professionalism and effective problem-solving skills.
- Promptly responded to customer inquiries via phone, email or in person.
- Resolved customer complaints in an efficient and courteous manner.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Technical Support Engineer
Maya automobiles pvt ltd
kolkata
12.2012 - 06.2013
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Operated machinery to assemble automotive components efficiently.
- Provided technical support for automotive systems and software issues.
Technician
Maya automobiles pvt ltd
kolkata
02.2012 - 12.2012
- Conducted routine equipment maintenance and troubleshooting to ensure operational efficiency.
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
Education
Diploma - Automobile Engineering
Elite Polytechnic Institute
Hooghly02-2012
Higher Secondary Examination - Science
Santipur Municipal High School
Santipur01-2009
Secondary Examination - Science Education
Santipur Muslim High School
Santipur01-2007
Skills
- Vehicle inspection
- Service recommendations
- Customer record management
- Repair cost estimation
- Workflow optimization
- Effective communication
- Problem solving
- Attention to detail
- Parts ordering
- Conflict resolution
- Strong work ethic
- Quality control
- Customer service
- Performance goals
Languages
Bengali
Advanced (C1)
C1
Hindi
Beginner
A1
English
Beginner
A1
Certification
certificate of engine assembly from mckv college of engineering
address
hiland green tower 5 flat-11a6 batanagar kolkata-700140
Timeline
Senior Service Advisor
Eastern honda
04.2015 - Current
Body shop Service Advisor
Bhandari automobiles pvt ltd
06.2013 - 03.2015
Technical Support Engineer
Maya automobiles pvt ltd
12.2012 - 06.2013
Technician
Maya automobiles pvt ltd
02.2012 - 12.2012
Diploma - Automobile Engineering
Elite Polytechnic Institute
Higher Secondary Examination - Science
Santipur Municipal High School
Secondary Examination - Science Education
Santipur Muslim High School