Sanjita Bora
Bengaluru
Summary
- PGDM graduate specializing in Operations and Analytics with diverse experience spanning international business development, customer engagement, and operational process exposure. Recognized for strong communication, relationship-building ability, and a results-oriented mindset developed through global customer interactions and cross-functional collaboration. Combines analytical thinking with business acumen to understand customer needs, drive outcomes, and improve overall experience. Adaptable, performance-driven professional eager to contribute to growth-focused organizations in dynamic and customer-facing roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Development Associate
Codingal Inc
Bengaluru
06.2025 - 03.2026
- Managed end-to-end B2C inside sales for coding and mathematics programs catering to Grade 1–12 students across US and European markets.
- Generated USD 56,087 in revenue through consultative selling, structured counselling calls, and strong closing performance.
- Conducted high-volume outbound and inbound sales calls to qualify leads, understand learner goals, and recommend suitable learning programs.
• Leveraged strong communication, persuasion, and rapport-building skills to build trust with parents and drive enrollment decisions.
• Executed consistent follow-ups and nurture calling, improving lead engagement and conversion rates across the sales funnel.
• Owned the complete sales lifecycle: lead qualification → discovery conversation → program recommendation → objection handling → enrollment closure → onboarding coordination.
• Maintained CRM hygiene by updating lead interactions, tracking follow-ups, and ensuring pipeline visibility to consistently achieve enrollment targets.
• Collaborated with academic, scheduling, finance, and support teams to resolve post-enrollment concerns related to class scheduling, payment issues, and learning quality, ensuring a seamless customer experience and improving student retention.
• Demonstrated strong sales ownership during lead shortages by initiating referral outreach, cross-selling to existing customers, and running self-driven engagement campaigns to generate additional enrollments.
• Built long-term customer relationships through proactive communication, contributing to repeat business and referral-based sales growth.
• Worked as an individual contributor in a high-performance, target-driven international sales environment aligned with global KPIs.
Kaizen Promoter
Toyota Kirloskar Motor
06.2024 - 08.2024
- Gained insights into service operations, warehouse management at the National Parts Center, contributed to a solarization project, and analyzed data for the service operation team to enhance efficiency.
- Conducted ROI analysis for dealers to optimize solar panel installations, enhancing revenue efficiency.
- Conducted research on more than 10 major vendors using for Pan India's dealer operations.
- Utilized Excel to segment data from a large set of data, for knowing about the cars sold with vehicles accessories parts.
- Analyzed and mapped dealer safety audits to ensure operational continuity for service team.
- Utilized in-depth field observations in Gemba to gain insight into entire booking service along with express maintenance, general service, car paint and body service processes, and application of kaizens in real life.
- Analyzed ROI for 10 vendors in India, identifying opportunities to enhance efficiency across sectors and improve overall performance for dealers.
- Conducted TGA analysis across multiple dealers, enhancing operational efficiency.
Intern
Edarjee
- Mediated conflicts between team members by implementing structured communication channels and organizing feedback sessions.
- Reduced internal disputes by 30%, fostering a more positive and productive workplace culture.
- Managed and curated content for the startup's social media platforms, increasing brand presence.
- Created blog posts and marketing content, boosting website engagement and driving brand awareness.
- Managed social media platforms, increasing online presence and generating new business opportunities through innovative content ideas.
- Online Indian e-commerce tailoring startup
Education
PGDM -
MS Ramaiah Institute Of Management
01-2025
B.Tech - Electronics and Communication Engineering
SRM Institute Of Science and Technology
01-2022
12 -
Faculty Higher Secondary School
01-2018
10 -
Holy Child School
01-2016
Skills
- Ownership & Accountability
- Consultative selling
- B2C Sales
- Adaptability in Global Work Environment
- Learning Agility
- Customer relationship management
- Lead qualification
- Content creation
- Team collaboration
- Cross-functional coordination
- CRM software
- Active listening & Need Analysis
- Written communication
- Effective communication
- Object Handling
- Time management
Websites
Certification
- NPTEL Online Certification, 2024
- Lean Six Sigma Green Belt, Certified in Lean Six Sigma Green Belt methodology, demonstrating proficiency in process improvement, waste reduction, and data-driven decision-making. Got insights about statistical tools, root cause analysis, and process mapping to optimize business operations.
Projects
- Hospitality Sector Operations Analysis, Conducted an in-depth visit to understand the full scope of operations and challenges within the hospitality sector in a luxury hotel. Analyzed the end-to-end operations of the hospitality sector, identifying key processes in guest services, management practices, and operational workflows.
- E-commerce Tailoring Startup Collaboration, Collaborated with an e-commerce tailoring startup to gain hands-on experience in business operations, digital marketing, and content strategy. Assisted in developing content strategies and digital marketing efforts, resulting in increased brand visibility and customer engagement. Led promotional events across various IT parks, boosting brand awareness and attracting new customers. Contributed to streamlining business operations, enhancing overall workflow efficiency for the e-commerce platform.
- Traffic Light Control Systems Mini Project, Successfully completed mini project at UNIQ TECHNOLOGIES on traffic light control systems, aiming to improve operational efficiency in urban traffic. Embedded systems application development., 2023
Extracurricular Activities
Coordinated Ramaiah Institute's annual management festival, 2024
Timeline
Business Development Associate
Codingal Inc
06.2025 - 03.2026
Kaizen Promoter
Toyota Kirloskar Motor
06.2024 - 08.2024
Intern
Edarjee
PGDM -
MS Ramaiah Institute Of Management
B.Tech - Electronics and Communication Engineering
SRM Institute Of Science and Technology
12 -
Faculty Higher Secondary School
10 -
Holy Child School