Tasmiya Mohammed Ali
Bangalore
Summary
Dynamic Team Leader with over 5 years at Groww, excelling in employee training and quality assessment. Proven track record in enhancing team performance and customer satisfaction through targeted training programs and effective problem-solving. NISM certified with strong Excel and CRM skills, fostering a culture of continuous improvement and collaboration.
Overview
5
5
years of professional experience
Work History
Team Leader
Groww
Bangalore
03.2024 - Current
- Led customer success training initiatives as Quality Trainer and Team Leader with over 4 years of experience in enhancing process excellence, team performance, and customer satisfaction. Designed and delivered training programs that fostered a culture of continuous learning and accountability.
- Managed team operations, delegated tasks, conducted training sessions, monitored metrics, and resolved escalations to ensure workflow efficiency and service standards.
- Led team meetings to align goals and strategies for project execution.
- Coordinated cross-functional collaboration among departments to enhance workflow efficiency.
- Trained new team members on company policies and operational procedures.
Senior Quality and Trainer
Groww
Bangalore
10.2022 - 03.2024
- Analyzed training needs and developed targeted training programs, boosting employee performance.
- Delivered engaging training sessions for new employees across various departments.
- Developed training materials and resources to enhance learning experiences.
- Facilitated workshops to improve team collaboration and communication skills.
- Conducted quality assessments and provided actionable feedback, enhancing service delivery standards.
Senior Associate
Groww
Bangalore
03.2021 - 10.2022
- Promoted from associate to Senior associate within one year, demonstrating rapid career progression.
- Enhanced support strategies through continuous learning and customer behavior forecasting, contributing to sustained high CSAT and quality performance.
- Conducted in-depth market research to identify investment opportunities for clients.
- Collaborated with cross-functional teams to enhance user experience on the platform.
- Developed comprehensive financial reports to support client decision-making processes.
Education
MASTER OF BUSINESS ADMINISTRATION - Human Resource
Amity University
Noida01-2025
BACHELOR OF BUISNESS ADMINISTRATION - Finance
Bangalore University
Bangalore01-2020
Skills
- Team leadership
- Performance evaluation
- Team building
- Employee training
- Process improvement
- Problem solving
- Excel proficiency
- CRM expertise
- Financial compliance
Websites
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
kannada
Native
Native
Timeline
Team Leader
Groww
03.2024 - Current
Senior Quality and Trainer
Groww
10.2022 - 03.2024
Senior Associate
Groww
03.2021 - 10.2022
MASTER OF BUSINESS ADMINISTRATION - Human Resource
Amity University
BACHELOR OF BUISNESS ADMINISTRATION - Finance
Bangalore University