Sanjog Roge

A competent and versatile professional with 12+ years of experience in managing Logistics Operation, Warehouse Management, Export Planning, execution, Customer Relationship Management and Supply Chain Operation in Specialty Chemicals organization. Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.

• Ace award, Awarded in 2016 for managing Air order’s issue from USA to India.
• Bronze award, Received in June-2017 for zeal and dedication and the way has handled E&T business during backup time. Period has helped business gain confidence at many customers and has improved the service levels by disciplined self-motivated style of working is an asset for the company.
• Bronze Award, Received in 2018 for extended your support South India & Sri Lanka customers for continuous period of 2 months.
• Bronze award, Received in Aug-2019 to achieved sales growth of 26% in H1 2019 in Packaging Lamination.
• Bronze award, Received for exemplary efforts towards daily tracking & supporting with closure of 250 vehicles which got stuck at different locations of India when sudden nation-wide lockdown was announced March 2020.
• Bronze award, Received in Nov-2021 for active involvement in the Cost to Serve – Freight Optimization Project- To reduce our cost to serve, optimal truck loading capacity and reducing use of North India warehouse space were key factors for the project.
• Silver award, Awarded in Sep-2021 for worked beyond boundaries and think of company's sale and profit. in a critical time of pandemic when the demand is fluctuating. collaborating across the departments to service the customer needs even at weekends and holidays.
• Silver Award, Received in Feb-2022 for winning the Activation Race in region. 2021 was an extraordinarily challenging year, and we greatly appreciate your efforts to engage your customers with Dow.com.

• Dow Chemical International Limited, Customer Service Representative, Kelly Services India Pvt Ltd, 03/01/16, 05/31/17
• Dow Chemical International Limited, Customer Service Specialist, 05/01/17, present
• Kores (INDIA) Ltd, Executive- Export Documentation and Logistics, 08/01/15, 03/31/16
• Rohm and Haas India Pvt Ltd, Logistics Executive & Export Planner, Parekh Integrated Services Pvt Ltd, 05/01/12, 08/31/15
• CCI Logistics Ltd, Logistics Executive, 04/01/11, 05/31/12

• Processing and managing customer's orders in compliance with order fulfillment process and business rules.
• Coordinating with Supply chain & Site logistics warehouse team to dispatch Local orders.
• Utilizing business service standard while work with complex order issues to meet customer expectation.
• Processing customer's complaint through QNs to prevent issues in future and measure CAPA.
• Maintaining strong working relationship with relevant cross functional groups within Dow and most important with customers, through excellent communication skills.
• Scrutinizing LC draft minutely and advise necessary and mandatory amendments.
• Handling Export LC orders of Bangladesh and Nepal customers from India.
• Handling imports orders for India & Bangladesh customers from various sources like USA, Canada, Europe, Singapore, Dubai, Thailand, Malaysia.
• Monitoring shipment status, work with global logistics partner, freight forwarder to get details on time.