SANJOY DAS
Regional Service Head
DUM DUM
Summary
Professional leader with strong track record in service management. Adept at driving team collaboration, ensuring adaptability to changing needs, and delivering impactful results. Skilled in strategic planning, process optimization, and customer relationship management. Known for reliability, effective communication, and results-driven approach.
Overview
3
3
Languages
20
20
years of professional experience
1
1
Certificate
Work History
Regional Business Unit – Service Head
Apollo Tyres Limited
06.2006 - Current
- Achieved revenue targets for RBU by developing strategic growth initiatives.
- Drive consumer initiatives for focused category.
- Product & Customer Pain -Early Warning System.
- Governance of claim & complaint management.
- Products & Services feedback analysis.
- Performance gap analysis & action plan.
- Ownership for our actions and responsibility for results.
- Monitoring competitor activity, Market survey and customer Process Study.
- Implemented corrective actions to enhance billing accuracy and inspection processes for ABU.
- ACC - Monitoring low response CS locations and improving TAT
- Improve Productivity (People & Process): Continuous Process Re-engineering to identify & improve.
- CRSAT - Continuous improvement and implementation basis CRSAT Improvement Project (YB)
- CV AQS - Cluster locations & GW 2.0 disposition at premises, increasing customer satisfaction
- Conducted audits according to the established plan.
- RIC Deviations - Trainings and actions on improving - Report to be shared
- High claim ABUs - ATF Drive High Claim BPs and Customers - Claim loss monitoring.
- Executed complaint digitization rollout and ensured adoption according to project plan.
- AQS Through Put - Continuous improvement and implementation basis Through Improvement Project (YB)
- Monitored Fitment SOP to be followed
- Product Performance Check List to be followed - 100% report submission by respective category leads.
- Established new products by conducting market research and collaborating with cross-functional teams.
- Drive onboarding - work with stakeholders (Apollo Fitment / Total Fitment, T-30, R&R programs, FCC inclusion.
- Extract feedback - SOA I Repair Trends I Fitment Trends
- Drive Reward & Recognition with influencer program (Dealer linkage)
- Activity - Quality evaluation on customer / product Feedback, KYC submission & report submission.
- Created activity plans and monitored business performance for 30 fleet databases.
- Expanded service network in business-critical locations to enhance customer access.
- Executed network expansion initiatives as per plan, including AQS, AQS+, AQS Rural, AQS OE, ACF, and ARRC.
- New Expansion of AQS - BP (As per National Target)
- FITMENT SURVEY STUDY (TRUCK, LCV, PCR, TRUCKTOR), SCRAP TYRE ANALYSIS, CSR ACTIVITY, DRIVERS & FLEET MANAGERS TRAINING.
- Expansion & develop the Dealership Network by assessing market potential and increasing the Market Share
- ORGANISED TRAINING PROGRAM FOR THE OEM DEALER - SERVICE ADVISOR & TECHNICIAN (External)
- OEM JOINT SERVICE CAMPAIGN.
- Product and Brand promotion activities; Organized Campaigns, Arrangement of Customer meetings and Road shows etc.
- Identified and engaged with key strategic customers (fleet owners) to develop sustainable relationships.
- Present Salary Rs.28.85 lacs per annum.
Education
MBA - Marketing Management
NMIMS
Mumbai, India05-2024
B. Tech - Mechanical Engineering
NSHM Knowledge Campus Durgapur
Durgapur, India06-2024
A.M.I.A.E. - AUTOMOBILE ENGINEERING
SUBHAM INSTITUTE OF TECHNOLOGY
KOLKATA01-2002
I.M.I. - AUTOMOBILE ENGINEERING
VASCODAGAMA ENGINEERING COLLEGE
WEST BENGAL01-1999
WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION - Class XII
DUM DUM MOTIJHEEL COLLEGE
KOLKATA01-1994
WEST BENGAL BOARD OF SECONDARY EDUCATION - CLASS X
KRISHNAPUR ADARSHA VIDYAMANDIR
KOLKATA01-1992
Skills
Service delivery
Customer service
Customer satisfaction
Strategic planning
Change management
People management
Problem-solving
Positive attitude
Interests
KARATE, Mountaineering
Timeline
ATQM
03-2026
Regional Business Unit – Service Head
Apollo Tyres Limited
06.2006 - Current
A.M.I.A.E. - AUTOMOBILE ENGINEERING
SUBHAM INSTITUTE OF TECHNOLOGY
I.M.I. - AUTOMOBILE ENGINEERING
VASCODAGAMA ENGINEERING COLLEGE
WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION - Class XII
DUM DUM MOTIJHEEL COLLEGE
WEST BENGAL BOARD OF SECONDARY EDUCATION - CLASS X
KRISHNAPUR ADARSHA VIDYAMANDIR
MBA - Marketing Management
NMIMS
B. Tech - Mechanical Engineering
NSHM Knowledge Campus Durgapur
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
3. EXTRA CURRICULARS
Participated in MOUNTAINEERING events, (TREKING, EXPEDITION,) BASIC, ADVANCE & Alpine COURSE DONE FROM JIM / HMI/IMF. Participated in MOUNTAINEERING events, (TREKING, EXPEDITION,) BASIC, ADVANCE & Alpine COURSE DONE FROM JIM / HMI/IMF.
Languages
BENGALI
English
Hindi
4. PERSONAL DETAILS
- FATHER- SRI SATYA RANJAN DAS
- ADDRESS (Permanent) – 73/1, DAKSHIN PARA ROAD, DUM DUM. KOLKATA- 700 028.
- PHONE NO (Res) +919830413014 / +919830429694
- Nationality I N D I A N
- PASSPORT DETAILS NO C8496745. Date of Expiry – 26/03/2035.
- Sex-Male.
- Marital Status -Married.
4. PERSONAL DETAILS
- FATHER- SRI SATYA RANJAN DAS
- ADDRESS (Permanent) – 73/1, DAKSHIN PARA ROAD, DUM DUM. KOLKATA- 700 028.
- PHONE NO (Res) +919830413014 / +919830429694
- Nationality I N D I A N
- PASSPORT DETAILS NO C8496745. Date of Expiry – 26/03/2035.
- Sex-Male.
- Marital Status -Married.