Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic
Sanjukta Dutta

Sanjukta Dutta

Mumbai

Summary

Strategic HR executive with a strong background in employee relations and communication. Proven ability to deliver impactful training sessions and utilize data-driven insights to enhance HR strategies and organizational effectiveness. Expertise in recruitment and talent development, leading to improved workforce engagement and satisfaction. Results-oriented professional skilled in implementing HR policies that optimize processes and foster a positive workplace culture.

Overview

15
15
years of professional experience
4
4
Certifications

Work History

Senior HR Executive

Ambuja Foundation
Mumbai
01.2025 - Current
  • Led recruitment initiatives to attract diverse talent and enhance workforce representation.
  • Collaborated with management to resolve employee relations issues efficiently.
  • Provided guidance on human resource policies and practices to managers and employees.
  • Assisted in implementing HR software for streamlined operational processes.
  • Created training materials to improve onboarding experiences and support employee development.
  • Facilitated performance review processes, offering guidance to managers throughout.
  • Conducted surveys to gather employee feedback regarding workplace satisfaction.
  • Analyzed employee data to identify trends and inform HR strategies.

BPO Facilitator, Lead Trainer, Regional HR SPOC

Ambuja Foundation
Howrah
01.2020 - 12.2024

Established an interactive classroom environment promoting positive engagement.

Customized instructional materials to align with youth interests.

Enhanced trainees' competency in personal and professional communication.

Facilitated professional growth through career mentorship and advice.

Tracked development milestones to ensure achievement of objectives.

Directed strategies for addressing disruptive trainee behavior.

Developed training programs focusing on real-world application experience.

Conducted sessions to advance skill sets and foster continuous learning.

BPO Facilitator

ORION EDUTECH PVT LTD
Howrah
12.2018 - 01.2020

· Established an interactive and positive classroom setting.

· Customized materials to align with youth interests.

· Facilitated professional growth by offering career advice and mentorship.

· Delivering guidance on career and academic pathways.

· Tracked development milestones, ensuring objectives were met.

· Integrated advanced technology and innovative learning tools.

· Directed strategies for managing disruptive behavior of trainees.

Developed methods for real-world application experiences, enhancing student understanding and relevance of curriculum.

Sales Executive

I PROCESS SERVICES INDIA PVT LTD
Howrah
07.2018 - 12.2018

· Successfully negotiated and closed numerous high-value deals.

· Enhanced strategies to meet and exceed sales goals.

· Presented and demonstrated products effectively to clients.

· Enhanced customer purchase value via effective upselling strategies.

· Managed customer relationships effectively.

· Generated new leads.

· Analyzed market trends and competitive landscape.

Optimized product offerings based on detailed evaluations of client feedback.

Team Leader

TECHMAHINDRA PVT LTD
Kolkata
05.2017 - 07.2018

· Led team to achieve project goals through effective supervision and support.

· Fostering a culture of inspiration among team members.

· Strengthened collaboration among departments.

· Planned and set goals that enhanced organizational efficiency.

· Supervised, analyzed, and documented team performance regularly.

· Optimized training processes.

· Efficiently allocated resources to maximize productivity.

· Enhanced coordination among team members.

· Adapted to various work environments to maintain team effectiveness.

MIS and WFM Executive

CONCENTRIX INDIA PVT LTD (ADITYA BIRLA MINACS)
Kolkata
11.2014 - 05.2017

· Executed forecasting strategies and formulated comprehensive plans.

· Enhanced workforce efficiency.

· Generated detailed reports and analyzed data efficiently.

· Ensured data security and compliance consistently.

· Ensured seamless operation through efficient system maintenance.

· Oversaw staffing processes.

· Facilitated cross-departmental teamwork.

Customer Service Representative

ADITYA BIRLA MINACS
Kolkata
04.2013 - 11.2014

· Managed customer interactions effectively.

· Guaranteed exceptional customer satisfaction.

· Enhanced client satisfaction through proactive engagement.

· Resolved issues quickly

· Addressed escalations promptly.

· Maintained up-to-date knowledge of products and services.

Increased exposure for various products and services.

Data Entry Operator

MILLENIUM BUSINESS SOLUTION PVT LTD
Kolkata
12.2010 - 01.2013

· Performed data entry using specialized software.

· Monitored and maintained data using various tools.

· Performed detailed assessments of datasets.

Oversaw data management processes to streamline information retrieval and reporting.

Education

MBA - Human Resource & Marketing

Shoolini University
Himachal Pradesh
08.2024

Bachelor of Science - Biochemistry

Kolkata University
Kolkata
01-2009

Higher Secondary - Bio Science

WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION
Hooghly
01-2006

Secondary Education -

WEST BENGAL BOARD OF SECONDARY EDUCATION
Hooghly
01-2004

Skills

  • Human resource management
  • Recruitment strategies
  • Talent management
  • Employee training
  • Training and development
  • Performance evaluation
  • Job analysis
  • Interviewing skills
  • HR analytics
  • HR reporting
  • Compensation analysis
  • Data analysis
  • Payroll Management
  • Project management
  • Dashboard maintenance
  • Communication skills
  • Training and development

Languages

English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2

Certification

Chat GPT Training Certificate

Affiliations

To learn new things
Gather Knowledge and enhance my skills

Timeline

Senior HR Executive

Ambuja Foundation
01.2025 - Current

BPO Facilitator, Lead Trainer, Regional HR SPOC

Ambuja Foundation
01.2020 - 12.2024

BPO Facilitator

ORION EDUTECH PVT LTD
12.2018 - 01.2020

Sales Executive

I PROCESS SERVICES INDIA PVT LTD
07.2018 - 12.2018

Team Leader

TECHMAHINDRA PVT LTD
05.2017 - 07.2018

MIS and WFM Executive

CONCENTRIX INDIA PVT LTD (ADITYA BIRLA MINACS)
11.2014 - 05.2017

Customer Service Representative

ADITYA BIRLA MINACS
04.2013 - 11.2014

Data Entry Operator

MILLENIUM BUSINESS SOLUTION PVT LTD
12.2010 - 01.2013

MBA - Human Resource & Marketing

Shoolini University

Bachelor of Science - Biochemistry

Kolkata University

Higher Secondary - Bio Science

WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION

Secondary Education -

WEST BENGAL BOARD OF SECONDARY EDUCATION
Sanjukta Dutta