Open To Work
Sanjuna Batthula
Hyderabad
Summary
Associate manager with a strong track record in leading large teams to meet organizational objectives. Demonstrated success in mentoring associates to boost productivity while maintaining safety compliance. Expertise in process improvement through real-time feedback and promoting a culture of growth. Proven leadership skills focused on clear guidelines and consistent policy enforcement.
Overview
12
12
years of professional experience
Work History
Associate Manager - Account Management
Sutherland Global Services Pvt. Ltd.
Hyderabad
06.2021 - 04.2026
- Team Guidance: Led team of 30+ associates, tracked daily operations, ensured adherence to standard work practices, and fostered a collaborative environment.
- Escalation Management: Managed complex client issues and coordinated with process managers to resolve bottlenecks, ensuring timely issue resolution.
- Mentorship: Coached team members on process improvements and safety protocols, enhancing quality of results through skill development.
- Audit & Compliance: Conduct case audits to ensure compliance and provide immediate feedback to drive metric improvements.
Team Leader
Sykes Business Pvt. Ltd.
Hyderabad
02.2017 - 12.2020
- Coordinated production requirements, ensuring timely and accurate completion of all projects.
- Conducted regular audits and performance appraisals, sustaining high operational standards across the organization.
- Tracked loan collection statuses, ensuring precision in sensitive financial processes.
Senior Associate
Vibrant Nissan
Hyderabad
11.2015 - 02.2017
- Resolved critical customer concerns through targeted improvement plans to elevate satisfaction.
- Mentored junior associates on product knowledge and effective sales techniques.
- Collaborated with management to improve dealership operational efficiency.
Associate
Radha Krishna Toyota
Hyderabad
04.2014 - 10.2015
- Ensured accuracy of customer account data to uphold documentation standards for compliance.
- Coordinated service appointments and managed customer follow-ups to improve satisfaction.
- Enhanced operational productivity through strategic planning in customer relations management.
Education
Bachelor of Computer Applications - CSE
Malla Reddy Institute of Technology
Hyderabad01-2014
Skills
- Problem solving
- Performance management
- Customer service excellence
- Problem solving
- Adaptability
- Communication skills
- Adaptability
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Personal Information
- Date of Birth: 08/20/93
- Gender: Female
- Nationality: Indian
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteSalary Range
₹102000/yr - ₹200000/yrTimeline
Associate Manager - Account Management
Sutherland Global Services Pvt. Ltd.
06.2021 - 04.2026
Team Leader
Sykes Business Pvt. Ltd.
02.2017 - 12.2020
Senior Associate
Vibrant Nissan
11.2015 - 02.2017
Associate
Radha Krishna Toyota
04.2014 - 10.2015
Bachelor of Computer Applications - CSE
Malla Reddy Institute of Technology