SANKAR S
Customer Support Manager
Kochi,Kerala
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Customer Support Manager (Toil Lion )
Zamorin Projects Pvt Ltd
Kochi
03.2024 - Current
- Managed customer inquiries and complaints in a professional manner.
- Research new technologies and initiatives to improve Toil Lion's customer experience.
- Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
- Coached team members on best practices for delivering exceptional customer experiences.
- Assisted sales team by providing technical expertise during the sales process.
- Coordinated with technical support teams to resolve customer issues in a timely manner.
Process Executive
PRODAPT SOLUTION PVT LTD
10.2023 - 03.2024
- Troubleshooting the technical issue of Frontier customer in network issue
- Software Tools:- Hub, Frontier.com
- Developed and implemented process improvement initiatives to reduce production cost.
- Conducted training sessions for new team members on process procedures.
HR BACKEND ASSOCIATE
SUTHERLAND GLOBAL PVT LTD
07.2021 - 09.2023
- Created, organized and maintained Amazon NA & UK employee personnel files to keep sensitive data secure
- Software Tools :- My Time, Peoplesoft , Dali , Quip
- Conducted background checks and orientation, coordinating new employee onboarding process
- Software Tools :- Salesforce, AWS, Peoplesoft
- Leave management of the Amazon NA employee and coordinating the Job data of the employee
- Software Tools :- My Time, Peoplesoft , Dali
ASSOCIATE
SUTHERLAND GLOBAL PVT LTD
08.2017 - 01.2021
- Answered Amazon NA, CA & UK customer questions and provide the store information
- Software Tools :- Amazon customer center tool, Amazon website
- Troubleshooting the problems of Amazon customer of orders and the issues with the website
Education
HIGHER SECONDARY - Computer Science
MANNAM MEMORIAL RESIDENCIAL HIGHER SECONDARY SCHOOL
01.2008
SSLC -
MANNAM MEMORIAL RESIDENCIAL HIGHER SECONDARY SCHOOL
01.2006
B.E. - Mechanical Engineering
CSI INSTITUTE OF TECHNOLOGY
NAGERCOIL01.2012
Skills
- MS Office
- New hire onboarding and orientation
- Email sourcing and administrative maintenance
- Recruitment Management
- Employee relations
- Customer complaint handling
- Sales management
- Staff mentoring & leadership
- Customer relations
- Training and mentoring
- Report analysis
- Chat platforms
- Customer service
- Customer needs assessment
Projects
- Reassemble of Centre Lathe, Assembling the Centre Lathe with built in inverter in our college.
- Battery car with storage Oxygen, Invented Battery car with Electromagnetic brake.
Languages
Malayalam
Native language
English
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Disclaimer
I hereby declare that the above written particulars are true to the best of my Knowledge and belief.
Timeline
Customer Support Manager (Toil Lion )
Zamorin Projects Pvt Ltd
03.2024 - Current
Process Executive
PRODAPT SOLUTION PVT LTD
10.2023 - 03.2024
HR BACKEND ASSOCIATE
SUTHERLAND GLOBAL PVT LTD
07.2021 - 09.2023
ASSOCIATE
SUTHERLAND GLOBAL PVT LTD
08.2017 - 01.2021
HIGHER SECONDARY - Computer Science
MANNAM MEMORIAL RESIDENCIAL HIGHER SECONDARY SCHOOL
SSLC -
MANNAM MEMORIAL RESIDENCIAL HIGHER SECONDARY SCHOOL
B.E. - Mechanical Engineering
CSI INSTITUTE OF TECHNOLOGY
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