Sankaranarayanan Duraiswamy

A results-driven IT strategist and automation engineer with over 10 years of proven success in delivering innovative IT development and operations solutions across various industries, including Banking, Technology, Retail, and Pharma. Expert in driving IT strategies with a keen focus on adopting and integrating efficient technologies, such as Conversational AI and BOT testing automation.

• Possesses strong debugging and problem-solving skills, with deep technical knowledge of systems in both production and non-production environments.
• Extensive experience in bot development for diverse applications, including HR, Banking, Insurance, ITSM, and E-Commerce.
• Adept at thriving in fast-paced, 24/7, deadline-driven environments.
• Ensures that incident, problem, change management, escalation, and performance metrics consistently meet agreed SLAs in a globally distributed cloud infrastructure."

• As a Conversational AI Tester, I ensure the delivery of high-quality, user-centric chatbot experiences by meticulously testing and refining AI interactions. Outside of my professional role, I’m actively involved in a local tech meetup group, where I lead discussions on AI ethics and emerging technologies. I also practice mindfulness and yoga, which help me maintain focus and clarity, particularly during intensive testing cycles. Balancing my passion for AI testing with community engagement and personal well-being showcases my ability to manage various aspects of my life effectively.

• I was honored with the Spotlight Award for my exceptional contributions to the successful launch of a high-priority chatbot project, demonstrating my commitment to quality and innovation. Additionally, I received the Super Star Award in recognition of consistently exceeding testing targets and playing a pivotal role in enhancing the overall performance and accuracy of our conversational AI systems. These awards reflect my dedication to excellence and my ability to drive impactful results within the team.