Sankarganesh Shanmugam

• Company Overview: Pyramid Consulting Inc
• Account Management, P&L, forecast vs actual, rate card & maintain high utilization level, Client partner, Solution Design, Solution Sale, Customer Engagement, CSAT, & People Process Management
• Designed a Microsoft Databricks solution leveraging Unity Catalog, Medallion Architecture, and Delta Live Tables to tackle decentralized data governance challenges and enable complex GenAI use cases
• Designed Java BPM solution to replace existing IBM Order management system to support wireline enterprise portfolio
• Pyramid Consulting Inc
• Notable Clients: Verizon (India)
• Business Value Offered: Revenue Growth and Optimization, Operation Efficiency and Cost Reduction, Agility and Scalability, Enhanced Customer Experience, Risk Mitigation and Compliance, Partnership and Ecosystem Expansion, and Sustainability and Innovation

• E2E Technical Program Manager
• Cloud green field transformation, Performance-driven front runner, partnering with top management for evolving strategic IT vision, driving change, agile transformation, building IT services / product roadmap, implementing long-term emerging technologies aimed at taking enterprise system performance and productivity to the next level
• E2E Technical management for product adaptation, solution development, solution integration, release management and deployment support, and support QA to prioritize and provide fix plan for the Integration, E2E and user acceptance testing (UAT) defects
• Notable Clients: O2Uk [Oct 2021 to July 2023], NuuDay [Aug 2023 - Aug 2024]

• Customer Delivery Manager
• Onsite Customer Delivery Manager (UPC CH), offshore Delivery manager (LG Europe)
• Positioned as Functional End-to-End Test Manager for UPC CH B2C retail account and onsite delivery manager for product catalog configuration and management systems, Quality assurance (SIT & UAT) and operation support
• Built, trained and developed a cross-functional high-performance team of 40 members for smooth project execution
• Established and maintained clear communication with Business Sponsors and IT Teams on corporate plans, policies status, issues, progress, and risk controls
• Defined service standards and guidelines as per best practices for technical deliveries
• Notable Clients: UPC (Switzerland), LG Europe

• Positioned as E2E Solution domain architect, Worked on Transformation Projects entailing requirement gathering, solution design and integration, testing and quality assurance
• Oversaw technical deliveries in Telco Mobile Prepaid/Post-Paid O/BSS Suite, with a team of 30 members
• Client: T-Mobile (USA)

• Positioned as Functional UAT Test Manager, Led and mentored a team of 30 members, facilitated technical deliveries in Telco Mobile Prepaid O/BSS Suite
• Successfully completed Ericsson L1 -Line Manager Assessment, and was entrusted with additional responsibilities
• Client: Cricket Communications (USA)

• Managed 50+ QA engineers in executing functional UAT and Integration testing for 27 global sales tools applications.
• Orchestrated test planning, design, execution, defect management, and reporting to ensure project success.
• Facilitated senior management alignment and adoption of best testing processes for improved efficiency and quality.

Key Projects:
• Global Sales Tools (GST)
• Sales Quote Engine (SQE) - Transformation Project
• Automatic Price Engine (APE)
• Custom Price Engine (CPE)