Sankari Sivagurunathan
Specialist Technical Consultant
Summary
A solution consultant having over 8+ years of experience, with both customer facing and core development background, seeking opportunity in the area of Information Technology in a competitive work environment to utilize relevant skills to deliver robust and innovative solutions. Excellent at refactoring and redesigning legacy systems to achieve significant performance and maintenance improvement. Enthusiastic to establish myself as an efficient member of the organization by providing effective solutions for the company's growth and in-turn creating opportunity for continuous learning and enhancement of skill set.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Specialist Technical Consultant
Microsoft
11.2021 - Current
- Designed custom application features tailored to specific client requirements, resulting in increased user satisfaction and long-term retention.
- Collaborated with cross-functional teams to develop integrated technology solutions that met business objectives.
- Contributed to over 28% of team revenue in 2021-22.
- Owned over 20+ Enterprise accounts in APAC region and handled their renewals and expansions
- Executed seamless system migrations without disrupting daily operations by planning carefully and communicating effectively with stakeholders throughout the process.
- Developed detailed project plans to track progress, manage risks, and ensure timely delivery of technology solutions.
- Supported sales teams in winning new business through the development of compelling technical proposals and presentations.
- Increased client satisfaction by delivering tailored technical support and resolving complex issues promptly.
Head of PreSales
Ally.io (Microsoft)
06.2020 - Current
- Formulated a strong Enterprise equipped Presales team of 7 members to support NAMER and EMEA and developed ROE with sales
- Act as a liaison between customer and product to make sure the voice of customers be heard and implemented
- Continuously worked with the Product team to strive product growth aligned with market requirement
- Contributed to 31% of company's new revenue in 2020-21
- Lead the Pre-sales team to success by impacting 89% of new revenue in 2020-2021
- Played a pivotal role in scoping, designing and releasing APIs by working closely with Engineering
- Worked with C-suite persona's to understand, formulate and streamline use cases, problem statements and work towards sustainable solution
Pre-Sales Consultant
Chargebee Technologies
11.2018 - 05.2020
- Assisted in closing deals by addressing customer objections and demonstrating the value of proposed solutions.
- Coordinated cross-functional efforts to ensure timely delivery of proposals, meeting tight deadlines consistently.
- Streamlined proposal development process for improved efficiency, resulting in faster responses to RFPs.
- Reduced time spent on proposal generation through effective use of templates, allowing more focus on customization for each client's needs.
- Served as a trusted advisor for clients throughout the sales cycle, guiding them towards informed purchasing decisions.
- Facilitated smooth hand-offs between pre-sales and post-sales teams, ensuring seamless transitions for customers.
- Consistently met or exceeded assigned sales targets by employing strong time management and prioritization skills.
- Collaborated with product management teams to provide feedback on market trends and contribute to product improvements.
- Enhanced customer satisfaction by conducting product demonstrations and providing tailored solutions to clients.
Product Developer
Chargebee Technologies
11.2015 - 12.2018
- Ensured seamless migrations from legacy systems to modern platforms through meticulous planning, testing, and execution.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
- Consistently met project milestones while maintaining rigorous quality control standards throughout all stages of the development life cycle.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
- Worked on API based Integrations like NetSuite, Slack, Xero and Quickbooks.
- Created comprehensive documentation detailing software functionality for future reference or maintenance purposes.
Education
BE - CSE
Coimbatore Institute of Technology
Coimbatore 07.2012 - 05.2016
Skills
Enterprise Solution consulting
undefinedProfessional Skills
- Relationship Management
- Cross team communication
- Leadership & Empathy
- Accountability
- Data-driven decision making
- Problem Solving
Timeline
Specialist Technical Consultant
Microsoft
11.2021 - Current
Head of PreSales
Ally.io (Microsoft)
06.2020 - Current
Pre-Sales Consultant
Chargebee Technologies
11.2018 - 05.2020
Product Developer
Chargebee Technologies
11.2015 - 12.2018
BE - CSE
Coimbatore Institute of Technology
07.2012 - 05.2016
Similar Profiles
Taylor NixTaylor Nix
Sr. Data Center Inventory and Asset Technician at MicrosoftSr. Data Center Inventory and Asset Technician at Microsoft
Catalina DinuCatalina Dinu
Senior Technical Support Engineering Manager at MicrosoftSenior Technical Support Engineering Manager at Microsoft
TONY HAUGENTONY HAUGEN
Partner Customer Account Manager / Customer Success Account Manager at MicrosoftPartner Customer Account Manager / Customer Success Account Manager at Microsoft
Denis MazurovDenis Mazurov
Senior Software Engineer at MicrosoftSenior Software Engineer at Microsoft
John Sundar RajJohn Sundar Raj
QA Manager at Synaptris Software Pvt. Ltd.QA Manager at Synaptris Software Pvt. Ltd.