Summary
Overview
Work History
Education
Skills
Languages
Certification
Core Competencies
Key Skills
Interests
Timeline
Generic
SANKET CHAURASIA

SANKET CHAURASIA

New Delhi

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Quick services pvt ltd
New Delhi
09.2023 - 05.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved customer complaints promptly and efficiently.

Education

Bachelor of Commerce -

University Of Delhi
New Delhi
04-2024

SENIOR SECONDARY -

CBSE
New Delhi
04-2019

Skills

  • MS Office
  • HTML
  • E-commerce design
  • jQuery
  • CSS
  • Javascript
  • Video Editing
  • Typing

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Certification

Diploma in DCBA (2022)

Delhi institute of computer science

Core Competencies

  • Problem solving
  • Analytical and Critical Thinking
  • Financial Management
  • Team Collaboration
  • Effective Communication

Key Skills

  • Fiscal Balance
  • Client Interaction
  • Problem Solving
  • Active & Empathetic Listening
  • Leadership
  • Time Management
  • Relationship Building (Internal & External Stakeholders)
  • Resourceful Team Player
  • Adaptability & Resilience
  • Research & Problem Solving

Interests

  • Animal Welfare
  • Reading
  • Video Editing
  • Yoga & Exercise
  • Playing & Watching Cricket

Timeline

Customer Service Representative

Quick services pvt ltd
09.2023 - 05.2024

Bachelor of Commerce -

University Of Delhi

SENIOR SECONDARY -

CBSE

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SANKET CHAURASIA