

Professional summary
Team Leader with expertise in driving compliance and operational excellence. Facilitates the resolution of complex payment investigations, improving team performance and accuracy. Develops team capabilities to achieve strategic goals and enhance service delivery.
• Conducted investigations into specific hit words to ensure compliance and accuracy.
• Conduct payment investigations involving case types such as UTA, BCN, recall, and ROF.
• Processed correspondence adjustments and ensured accurate payment of MT 103.
• Facilitated the processing of payment shortfalls for Autocv and BBVA products.
• Facilitated the resolution of queries related to UTA, BCN recall, and ROF in the Stars application.
• Managed complex fraud inquiries to ensure thorough resolution and compliance with regulations.
• Verified payment transactions and maintained correspondence at regular intervals to ensure seamless operations.
• Oversaw all cash management activities for the investment manager.
• Facilitated seamless wire transfers between financial and non-financial institutions.
• Processed manual transactions of 103 or 202 in accordance with instructions received from the investment manager.
Problem Solving ★★★★★
Fraud Investigation ★★★★★
Ofac Investigation ★★★★★
Payment Processing ★★★★★