Cricket, Listening music
Sanket Kadam
Platform Experience Analyst ( Team Lead )
Kalwa, Thane,MH
Summary
Talented Operations Supervisor versed in business and employee management. Offering 10 years of experience in Back Office Operations. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
3
3
Languages
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Operations Team Lead
Accenture Solutions Pvt. LTD
Airoli, Navi Mumbai, Maharashtra
01.2019 - Current
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Motivated and trained employees to maximize team productivity.
Subject Matter Expert
Accenture Solutions Pvt. LTD
Airoli, Navi Mumbai, Maharashtra
06.2016 - 01.2019
- Maintain Productivity & Quality metrics of the team.
- Assist team members with their queries regarding the operations policies.
- Coach team members to develop their policy knowledge and getting them improving their scores.
- Reporting & maintaining all the quality related data for the team to have overview of Team's performance.
- Took several training batches of employees nominated for PIP and helped them to clear PIP program by improving their quality scores.
- Trained batches for New Joiners to train them on Operational Policies and help them to clear their On floor Certification.
- Managed and trained one Redeployment batch of employees from other Markets/Deal and assisted them to get familiar to policies.
- Won several Awards like "Star Performer of the Month" for my performance as SME.
Senior Associate
Tata Consultancy Services Ltd
Mumbai, Maharashtra
01.2011 - 03.2016
- Assisting Team Lead to manage the team of 32 associates in the Process.
- Responsible for sending daily, weekly & monthly reports to the client.
- Resolving daily issues of the team members.
- Involved in client calls with regarding process performance as well as operations related issues & performance.
- Preparing monthly roster ( Shift timings & Leaves etc.).
- Data cleansing i.e. updating basic information of the Shipment (Airway bills/ Invoice) in to the system.
- Resolving queries of the team members regarding shipments.
- Shift In Charge (SIC), allocating the users to projects as per their priority and cut offs.
- Dealing to achieve productivity & Accuracy of the team members.
- Casual audit (ISO audit)
- Training newly joined associate about the process.
- Responsible for completing SLAs within the stipulated time.
Education
Bachelor of Commerce - Commerce
Mumbai University
Mumbai 06.2006 - 03.2009
H.S.C. Board - Commerce
Maharashtra State Board
Mumbai 06.2004 - 03.2006
S.S.C. Matriculation -
Maharashtra State Board
Mumbai 06.2003 - 03.2004
Skills
Logistics expertise
Operations monitoring
Quality control
Troubleshooting skills
Relationship-Building
Written Communication
Customer Relations
MS Office
Data management
Accomplishments
- Certified for completing 5 years in TCS
- Received "Star of the month"(TCS) & "Star Performer of the Month"(Accenture) for best performance.
- Received monetary appreciation for achieving highest productivity with quality i.e. "Performance Linked Awards" (TCS & Accenture)
- "Pat on the Back" for best performances for particular weeks (TCS)
- Appreciated for giving best suggestion for the improvement of the process i.e."I2EXCEL" (TCS).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Operations Team Lead
Accenture Solutions Pvt. LTD
01.2019 - Current
Subject Matter Expert
Accenture Solutions Pvt. LTD
06.2016 - 01.2019
Senior Associate
Tata Consultancy Services Ltd
01.2011 - 03.2016
Bachelor of Commerce - Commerce
Mumbai University
06.2006 - 03.2009
H.S.C. Board - Commerce
Maharashtra State Board
06.2004 - 03.2006
S.S.C. Matriculation -
Maharashtra State Board
06.2003 - 03.2004