Sanket Pathak

Delivered professional services for Cohesity customers, ensuring high satisfaction levels.

Managed onsite for key, high-profile implementations to guarantee successful deployment.

Documented and developed installation standards and methodologies for Cohesity systems.

Authored knowledge base articles focused on design and deployment best practices.

Created pre-installation surveys and planning documents to streamline installation processes.

Developed workflows to validate implementation accuracy and effectiveness.

Conducted beta testing of new procedures, providing feedback for improvement.

Converted implementation methodologies into comprehensive training curriculum and delivered hands-on training.

Delivered service engagements, including designing, implementation, health checks, and technical documentation for Veritas NetBackup, Veritas Access, Veritas InfoScale, and Symantec Backup Exec.

Architected backup designs tailored to customer requirements for integration and acquisitions.

Provided backup and infrastructure solutions utilizing cloud technologies such as Amazon Web Services and Microsoft Azure.

Drove long-range road mapping to align with business objectives for resiliency and regulatory compliance.

Collaborated with global Data Protection Lead to establish a communication strategy for problem resolution.

Managed operational projects for planning and implementing hardware/software lease refreshes and data protection migrations.

Led capacity planning initiatives to address future data protection needs effectively.

Resolved customer backup issues and provided escalated support to L2 and L3 teams.

Monitored and maintained NetBackup servers and tape libraries, ensuring optimal performance.

Scheduled and executed proactive maintenance, including upgrades and patches on Windows and UNIX platforms.

Optimized backup environment through system tuning, troubleshooting, and performance enhancement.

Conducted daily maintenance reviews of NetBackup Advanced reporting to ensure operational efficiency.

Managed NetBackup database and storage pool maintenance alongside on-site and off-site tape oversight.

Resolved backup/recovery service disruptions proactively while implementing preventative measures.

Reported performance metrics and service levels of NetBackup systems to inform management of deviations.

Provided mentorship and guidance to junior System Administrators for skill development.

• Collaborated with Veritas customers, partners, and field representatives to address technical inquiries regarding NetBackup products and cloud infrastructure solutions.
• Resolved cases in alignment with productivity, performance, and SLA standards.
• Conducted research, documentation, and collaboration on various technical cases as required.
• Authored and updated technical documentation for Knowledge Management to enhance the support knowledge base.
• Managed multiple simultaneous issues, ensuring each case received dedicated attention.
• Established strong relationships with team members and stakeholders to facilitate effective communication.
• Assessed the need for team engagement to ensure timely resolution of complex cases.
• Participated in Technical Support Engineer Process Community Meetings to drive improvements impacting Customer Success.

Administered user accounts by creating, deleting, and managing access rights.

Managed file systems through creation, mounting, removal, and resizing processes.

Conducted system monitoring and performance analysis using vmstat, iostat, and netstat commands.

Upgraded technology levels to enhance system capabilities.

Executed system startup and shutdown procedures efficiently.

Performed regular backups with mksysb and volume group backups using savevg in NIM environment.

Installed new packages and applications as required by developers.

Facilitated file sharing via NFS, ensuring seamless access on client machines.

Administered user accounts by creating, deleting, and managing associated files.

Locked and unlocked user accounts while changing passwords as needed.

Managed group accounts through adding, modifying, and removing access.

Utilized Logical Volume Manager to oversee volume groups, physical volumes, and logical volumes.

Created, deleted, and modified physical volumes, logical volumes, and volume groups; exported and imported volume groups.

Mirrored and unmirrored volume groups while employing hot spare physical volumes.

Migrated logical volumes across physical volumes within the same volume group.

Handled file system operations including creation, mounting, removal, and resizing.

Generated and maintained operating systems to ensure optimal performance.

Configured and networked all PCs, servers, nodes, and network printers.

Installed server and peripherals, ensuring seamless integration.

Executed installation and configuration of DAT and DLT drives on server.

Configured mail servers for both Windows and Linux environments.

Scheduled and performed regular data backups to secure information.

Installed software on server, including Windows 2003 operating system.

Backed up and restored databases as required, maintaining data integrity.