Sanket Revadekar
Summary
To stabilize in as employee with a company that can provide an opportunity to advance in career, with passion, energy and team work that can enable super achievement of the set goals, To enjoy self-esteem, organizational good will and contribute for social cause in some way. I want to be a part of the new technological implementations and developments where my skills are shared and enriched.
Overview
13
13
years of professional experience
Work History
Team Lead
QuestionPro
04.2019 - Current
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Evaluated representative performance regularly, offering constructive feedback and implementing targeted improvement plans as necessary.
Customer Service and operations, telecom Maintenance, Service provisioning
TCTSL
03.2016 - 08.2018
SOC engineer
TTSL-Synergy ACE
12.2015 - 02.2016
NOC engineer
Tata Teleservices
06.2014 - 09.2015
L2 Escalations Executive
Tata Communication Payment Solutions LTD
09.2013 - 06.2014
Technical support
TATA business support LTD
10.2010 - 09.2013
Education
B.Tech - Computer Science
Imperial College Of Engineering
06.2015
Engineering Diploma - IT
Sou Venutai Chavan Polytechnic, Pune
06.2008
SSC - Science
Pune Vidyapeeth Highschool
06.2003
Skills
- Good verbal and written communication skills
- Self-motivated
- Good team management skills
- Strong Customer Focus with Convincing skil
- Schedule Management
- Performance Monitoring
- Key Performance Indicators
- Resource Allocation
- Customer Service
- Problem-Solving
- Technical Troubleshooting
- Process Improvement
Personal Information
Date of Birth: 09/30/87
Hobbies and Interests
Following Sports events, writing movie and Food reviews
Disclaimer
I hereby declare that, all the above information is true and correct to the best of my Knowledge and belief.
Languages
Marathi
English
Hindi
Timeline
Team Lead
QuestionPro
04.2019 - Current
Customer Service and operations, telecom Maintenance, Service provisioning
TCTSL
03.2016 - 08.2018
SOC engineer
TTSL-Synergy ACE
12.2015 - 02.2016
NOC engineer
Tata Teleservices
06.2014 - 09.2015
L2 Escalations Executive
Tata Communication Payment Solutions LTD
09.2013 - 06.2014
Technical support
TATA business support LTD
10.2010 - 09.2013
B.Tech - Computer Science
Imperial College Of Engineering
Engineering Diploma - IT
Sou Venutai Chavan Polytechnic, Pune
SSC - Science
Pune Vidyapeeth Highschool
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