Sanket Shindkar
Network Engineer
Summary
To secure a position with a stable and profitable organization. Where I can be a member of a team and utilize the skills and gain further experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
APS Engineer
Nice Interactive Solution.
06.2022 - Current
- Responsible for VOIP call recording and managing recording for BPO's on servers.
- Worked on Nice product like Engaged, NTR and Nexidia.
- Collecting logs and checking Servies for Nice server.
- Monitoring server and call recording reports.
- Caring change management and server unmanage on weekends.
- Doing test calls on cisco and Avaya and ensuring call recording.
Administrator
Wipro
10.2021 - 03.2022
- First level of contact for raising incident and assigning to concern expert.
- Checking desktop level issue for any software.
- Taking more than 50 customer calls on Avaya for troubleshooting.
- Resting password and changing domain if required.
- Installation, configuration, monitoring and incident/problem resolution of Network switching equipment and routing equipment
- Monitoring and incident/problem resolution of security equipment.
- Installation, configuration of part of the security equipment.
Technical Advisor (Dell)
Concentrix
10.2020 - 09.2021
- Responsible for handling Dell laptops and desktop computers.
- Troubleshooting issue at hardware and software level for enterprises computer.
- Worked on salesforce and incident management to resolve issue.
- Arranging a technician if hardware issue detected and make sure all issue resolved at customer end.
- Worked real time with customer on call and teams share for quick resolution.
Desktop Support Engineer
Evision Technoserve Pvt.Ltd
07.2019 - 07.2020
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Education
Bachelor of Engineering - Electronics And Telecommunication
Indira College of Engineering And MGMT
Pune 07.2013 - 06.2017
Skills
Routing Protocol OSP, EIGR, RIP, BGP
VLAN, DNS, Load balancing, DHCP
(FHRP) First Hop Redundant Protocol, Basic of Firewall and Load balancer
Cisco Firewall, Cisco ASA
VPN, VOIP, AD value, Cost, AS number
Router and Switch
Certification
CCNA from Seed Info Tech.
CCNA certification
- Networking and Fundamentals of OSI model.
- Routing and switching.
- Routing protocols.
- subnet mask and type of IP's
- VLAN, Password recovery
Timeline
APS Engineer
Nice Interactive Solution.
06.2022 - Current
Administrator
Wipro
10.2021 - 03.2022
Technical Advisor (Dell)
Concentrix
10.2020 - 09.2021
CCNA from Seed Info Tech.
03-2020
Desktop Support Engineer
Evision Technoserve Pvt.Ltd
07.2019 - 07.2020
Bachelor of Engineering - Electronics And Telecommunication
Indira College of Engineering And MGMT
07.2013 - 06.2017