Sanket Shindkar
Network Engineer
Summary
To secure a position with a stable and profitable organization. Where I can be a member of a team and utilize the skills and gain further experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
APS Engineer
Nice Interactive Solution.
06.2022 - Current
- Responsible for VOIP call recording and managing recording for BPO's on servers.
- Worked on Nice product like Engaged, NTR and Nexidia.
- Collecting logs and checking Servies for Nice server.
- Monitoring server and call recording reports.
- Caring change management and server unmanage on weekends.
- Doing test calls on cisco and Avaya and ensuring call recording.
Administrator
Wipro
10.2021 - 03.2022
- First level of contact for raising incident and assigning to concern expert.
- Checking desktop level issue for any software.
- Taking more than 50 customer calls on Avaya for troubleshooting.
- Resting password and changing domain if required.
- Installation, configuration, monitoring and incident/problem resolution of Network switching equipment and routing equipment
- Monitoring and incident/problem resolution of security equipment.
- Installation, configuration of part of the security equipment.
Technical Advisor (Dell)
Concentrix
10.2020 - 09.2021
- Responsible for handling Dell laptops and desktop computers.
- Troubleshooting issue at hardware and software level for enterprises computer.
- Worked on salesforce and incident management to resolve issue.
- Arranging a technician if hardware issue detected and make sure all issue resolved at customer end.
- Worked real time with customer on call and teams share for quick resolution.
Desktop Support Engineer
Evision Technoserve Pvt.Ltd
07.2019 - 07.2020
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Education
Bachelor of Engineering - Electronics And Telecommunication
Indira College of Engineering And MGMT
Pune 07.2013 - 2017.06
Skills
Routing Protocol OSP, EIGR, RIP, BGP
Certification
CCNA from Seed Info Tech.
CCNA certification
- Networking and Fundamentals of OSI model.
- Routing and switching.
- Routing protocols.
- subnet mask and type of IP's
- VLAN, Password recovery
Timeline
APS Engineer
Nice Interactive Solution.
06.2022 - Current
Administrator
Wipro
10.2021 - 03.2022
Technical Advisor (Dell)
Concentrix
10.2020 - 09.2021
CCNA from Seed Info Tech.
03-2020
Desktop Support Engineer
Evision Technoserve Pvt.Ltd
07.2019 - 07.2020
Bachelor of Engineering - Electronics And Telecommunication
Indira College of Engineering And MGMT
07.2013 - 2017.06
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