SANMATHI K

• Facilitated integration between Service Cloud technology and on-premise infrastructure for Salesforce.com
• Developed and managed a variety of custom objects
• Implemented and oversaw user accounts, roles, and permissions to ensure data integrity and control access levels
• Generated and customized tabular, summary, and matrix reports, also establishing report distribution schedules for senior management
• Specialized in Service Cloud operations, with a focus on case and solution management
• Maintained comprehensive documentation and tracking of application progress and statuses on the Salesforce platform
• Crafted and deployed Reports and Dashboards for weekly monitoring of team performance.

SALESFORCE ADMINISTRATOR & BUSINESS ANALYST-INTERN|SAASGURU

• Pursuing certification in Salesforce Administration, App Building, and Business Analysis through comprehensive coursework and practical application
• Enhancing hands-on experience through internships, actively participating in live projects utilizing Jira and Confluence within a 5-member team following Agile methodologies.
• Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.

• Accelerated transition from training to real-time project involvement in just 25 days, significantly surpassing the company's standard 3-month timeline
• Demonstrated strong analytical skills by identifying and documenting over 100 unique defects and suggestions for system improvements, leading to a 15% improvement in software quality
• Actively participated in daily scrum meetings and collaborated with cross-functional teams to streamline communication on project status and test results, enhancing team productivity by 20%
• Earned recognition for crafting exemplary Test Plans/Scripts and for the swift identification of software defects
• Contributing to a US-based project focused on the development of cryptocurrency and Blockchain technologies facilitating digital currency transactions
• Design and implement manual testing scenarios, conduct detailed analysis of outcomes, and systematically document test phases and identified faults for review.

• Successfully completed a rigorous 3-month Quality Assurance (QA) Training Program, focusing on software testing methodologies and tools, improving my defect detection rate by 30%
• Played a key role in a team project to test and debug a critical application, resulting in a 25% reduction in application downtime for key enterprise clients.