Sanny Ranjan

• Helped with planning schedules and delegating assignments to meet coverage and service demands for all 31 toll plazas.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Lead the initiation and planning of a project and ensure technical feasibility for all the projects of RIDCOR/RIPL.
• Ensure resource availability and allocation for execution & maintenance.
• Develop a detailed plan (WBS) to monitor and track (Fast tracking) the progress of the project through MS project.
• Coordinate with internal and external parties for the flawless execution of projects.
• Manage relationships between clients and stakeholders
• Measure project performance using appropriate project management tools.
• Perform risk management analysis to reduce project risks.
• Review the Report related to ETC, Equipment, Operations, System Overall Performance & Manpower Deployment.
• Report and escalate to upper management as and when needed.
• Create and maintain a comprehensive project documentation
• Prepare a Complete summary of work of Scope in TMS/ATMS & Parking Solution as per RFP.
• Preparing Work Break Down Structure (WBS) in MS projects. Monitor Projects through MS- Projects.
• Projects Scheduling through MS Projects. Tracking The Development Through Tools.
• Migration of CCH between Plaza & Bank, we have recently migrate with AXIS Bank, ICICI BANK, Paytm Bank & YES Bank.
• Responsible for Installation/Execution & Maintenance all TMS (Toll Management System) Project at pan India.
• Ensure the equipment FAT before installing & SAT after completion of site as per NHAI/IHMCL/Govt/Etc.
• Review Of DPR & other equipment status of all 31 toll plazas and to correction and development and reporting to the management periodically.
• Reporting to management related, Installation, operation, Execution, maintenance & project completion.
• Ensure to deliver the project within project timeline & budget.
• Preparing & tracking the budget consumption for the current and coming year for CAPEX & OPEX.
• Coordinating to prepare & release the tender document in case of tendering.
• Helped senior management plan and carry out daily operations and meet key objectives.
• Scheduled weekly projects, anticipating timelines for milestones and completion.
• Supervised and delegated tasks to employees to meet key productivity targets.
• Contributing to prepare contract document for execution of the project & AMC.
• Procurement & negotiation from the related stalk holder for toll equipment, machines or other services like DG set, AMC and new purchase.
• Comparison of the cost for complete project (SITC) for the TMS & ATMS or any new purchase equipment.
• Inviting (NIQ) & negotiation for new purchase related to electrical & IT equipment related to TMS/ATMS or miscellaneous.

• Overall responsibility for planning & implementation during installation phase, recently completion of Delhi-Agra Expressway (DATRL) consisting 44 toll lanes including 44 Nos MSWIM & 4 Nos SWB further expansion of plaza & building network.
• Migration of 11 Toll plaza of IHMCL with all hardware and different bank on ICD 2.5 as a lead.
• Successful POC for Infosys (Electronic City Campus, Bangalore) for Parking solution.
• Responsible to provide support to Kolkata Port trust in case of any support regarding software, hardware & application related support by reviewing the ticketing Tool.
• Responsible to provide support to (IGI,Delhi )& (RGI, Hyderabad) Airport for E-Parking in case of any software & hardware related issues like RFID reader, Barrier Gate, Bollard and software application.
• Participate in regular progress meetings and attending to technical issues raised any time during the Execution for Work Preparation of the work schedule, plans and designs, drawings, erection, testing and completions.
• Maintaining tools tackles and spares as per project requirement.
• Investigated system issues and implemented resolutions to reduce downtime & details analysis of ETC report to prevent the penalties.
• Coordinating with stakeholder, client or other parties to provide the resolution in case of any Bugs or trouble in the Applications.
• Interacting with the site team to understand their needs or requirements & assisting them for the better service.
• Collect feedback from the site team on weekly & monthly and pass on the same to management as and when needed.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Implemented business intelligence solutions to increase operational efficiency.
• Provided technical support for troubleshooting analytics and reporting issues.
• Analysis, observation and maintaining the toll collection equipment such as Vehicle counting and classification system, Lane controllers, cameras, Digital Video Recording System, Barrier Gate, WIM.
• Supervising the operation and maintenance work which is in progress & carried by team members.
• Validated results and performed quality assurance to assess accuracy of data.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Researched and adopted new technologies to add value to existing offerings.
• Queried databases for information needed for report processing.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Optimized core processes to improve business performance and operational agility.
• Identified and resolved problems through root cause analysis and research.
• Conducted system analysis and implementation to maintain and improve computer systems.
• Optimized data access and storage to improve performance of analytics systems.
• Investigated system issues and implemented resolutions to reduce downtime.

Support & Maintenance under DLP & AMC:

• Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports like ETC accuracy, AVC accuracy, transaction with bank portal etc.
• Conducted research to test and analyze feasibility, design, operation and performance of equipment by doing daily, weekly and Monthly Schedule of preventive maintenance, components, and systems.
• Illustrated potential obstacles when conducting site assessments for planned projects.
• Developed positive working relationships with stakeholders to effectively coordinate work activities.

Software Installation & Troubleshooting (TMS/ETC):

• Responsible for providing 24x7 Onsite and Remote Support & Maintenance for Electronic Toll and Highway Traffic Management System as per the Annual Service Contract with the client.
• Interacting with the client to understand their needs/ requirements while assisting them for the required services and maintaining customer relationships to build the future perceptiveness by providing online problem solution to the clients.
• Providing customer support and ensuring maximum customer satisfaction through achieving delivery & service quality norms in coordination with the client.
• Strategically planning and analyzing the basic requirements while setting up the technical infrastructure of the project while reviewing the project proposals; Responsible for understanding & analysis of the requirement.
• Instrumental in building strong Information System infrastructure based on the company’s objectives and business needs.
• Supervising the operation and maintenance work carried out by the technicians.
• Performing daily routine checkup of the equipment’s, detection and rectification of faults, troubleshooting Toll hardware & software issues on priority through proper problem analysis, recording and maintaining history of faults in the fault Register and reporting the same to the seniors. Responsible for understanding all the aspects of systems and resolving numerous technical issues.
• Identifying potential system problems and escalating to department contact for resolution and work with end users in ascertaining appropriate expectation and response time.
• Implementing procedure for daily inspection & routine preventive maintenance of Toll Equipment in proper functioning condition.
• Maintaining clean & healthy working environment within the organization at all the times.
• Maintaining the AVC Accuracy and performing daily system monitoring of the network and infrastructure, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Preparing and maintaining all the required documentation, daily progress report of the projects at site and management of store materials.

Hardware: Support & Maintenance under DLP & AMC:

Hardware & Software Installation & Troubleshooting (Electronic Toll Management System):

• Working on the Data Transfer Module on Servers like ETMS, AVC (Automatic Vehicle Classification), POS and Backup of the servers.
• Installation, configuration and testing of operating systems, database, Lane, AVC & Server Application Software.
• Troubleshooting of the day to day problems such as insertion, updating etc. in the installed software and database and ensure smooth data transfer & data consistency between lanes & servers.
• Monitoring vehicle classifications and fine tuning the AVC accuracy.
• Software Installing & Configuration of various modules like:
• Server & Lane Application Module for performing daily transactions of toll collection.
• AVC Application Module for classification of the Vehicle passing through the Toll Plaza.
• Admin Module for User Management, Fare Management, Data Transfer and knowing Data Consistency status etc.
• Transaction Review Module for validation of the transactions carried by the Toll Collector in Lanes by Sr. Supervisor.
• Report Generation Module for generating various types of Reports for audits and management review purpose.
• Cash Up Module for the cash management of the overall toll collection system.
• Lane Status Display Unit (LSDU) Module for displaying the real time status of all the equipment’s installed for the toll collection system.
• POS (Point of Sale) Application Module.
• WIM Application Module.
• ETC reader and Handled (HHM) Configuration.
• Installation, commissioning, testing and troubleshooting of all the toll collection equipment’s such as Lane Controllers, OHLS, Fog Light, Entry Barrier, Traffic Light, UFD,WIM,SWB,LPIC, CCTV Camera, Violation Alarm and RFID (Radio Frequency Identification) Readers and other TMS equipment’s etc.
• Installation & troubleshooting of AVC controllers and sensors such as IR base, AVC Profiler Rajdeep make and for Classification of the various vehicles passing through the toll plaza as per guidelines.
• Installation & troubleshooting of the overall IT network infrastructure of the project such as Routers, Switches, Firewalls, Workstations, Printer and other computer peripherals etc. Preparing RJ45 cables, video cables for cameras etc. with their terminations.
• Performing the task of operation and maintenance, repairs & troubleshooting of the equipment’s and replacing of the defective parts, cables, software, etc. thus ensuring that all the equipment’s are in good working condition all the times.
• Installation of inductive loops & vehicle profile scanner for vehicle classification and sensor treadles used for axle counting.
• Supervising the operation and maintenance work with the team member for particular project stretch.
• Performing daily routine checkup of the equipment’s, detection and rectification of faults, troubleshooting Toll hardware & software issues on priority through proper problem analysis, recording and maintaining history of faults in the fault Register and reporting the same to the seniors. Responsible for understanding all the aspects of systems and resolving numerous technical issues.
• Identifying potential system problems and escalating to support team department contact for resolution and work with end users in ascertaining appropriate expectation and response time.
• Implementing procedure for daily inspection & routine preventive maintenance of Toll Equipment in proper functioning condition.
• Maintaining clean & healthy working environment within the organization at all the times.
• Maintaining the AVC Accuracy and performing daily system monitoring of the network and infrastructure, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Preparing and maintaining all the required documentation, daily progress report of the projects at site and management of store materials.