SANOOP P
Calicut
Summary
Experienced front office and administrative professional with over 10 years of expertise in hospitality and healthcare environments. Skilled in customer service, office operations, insurance coordination, and administrative software. Proven ability to manage front desk operations efficiently while ensuring a positive client experience. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
17
17
years of professional experience
Work History
Receptionist / Insurance Coordinator
Kozhikode District Co-operative Hospital
Kozhikode
02.2014 - Current
- Managing front desk operations and handling patient inquiries.
- Coordinating insurance processes and documentation.
- Assisting administrative staff in daily operations.
Front Office Assistant
Hotel Monad
Calicut
01.2011 - 01.2014
- Delivered excellent guest service and handled check-in/check-out procedures.
- Coordinated room bookings and maintained front office records.
Front Office Assistant
Ernad Inn
Malappuram
01.2009 - 01.2011
- Performed reservation handling and guest relations duties.
- Managed phone calls, bookings, and administrative support tasks.
Trainee - Front Office Operations
Quality Inn Residency
Hyderabad
06.2008 - 12.2008
- Supported front office staff in guest service tasks.
- Gained practical training in hospitality management and customer service.
Education
Bachelor of Commerce - Co-operation
Calicut University
03-2025
Diploma in Hotel Management -
Food Craft Institute
03-2008
Higher secondary -
GHSS Kakkodi
03-2007
Skills
- MS Office (Word, Excel, PowerPoint)
- Front office operations
- Insurance coordination
- Effective communication
- Problem solving
- Typewriting
- Tally 9
References
Santhosh Kumar, CEO of KDC Hospital, 0495 2709300
Dr Reju VK,Orthopaedic Surgeon, 0495 27093 00, vknexgen@gmail.com, Kozhikode
Languages
- English
- Malayalam
Timeline
Receptionist / Insurance Coordinator
Kozhikode District Co-operative Hospital
02.2014 - Current
Front Office Assistant
Hotel Monad
01.2011 - 01.2014
Front Office Assistant
Ernad Inn
01.2009 - 01.2011
Trainee - Front Office Operations
Quality Inn Residency
06.2008 - 12.2008
Bachelor of Commerce - Co-operation
Calicut University
Diploma in Hotel Management -
Food Craft Institute
Higher secondary -
GHSS Kakkodi
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