Menaga Singh
Bengaluru
Summary
Dynamic Cloud & App Operations Engineer with extensive experience at ParentPay Group, excelling in Azure and SQL Server administration. Proven track record in incident management and technical support escalation, enhancing service efficiency through automation. Strong problem-solving skills and a collaborative approach drive successful outcomes in complex environments.
Overview
7
7
years of professional experience
Work History
Cloud & App Operations Engineer (L3 - L4)
ParentPay Group
07.2023 - 10.2025
- Managed daily service operations to ensure high availability and optimal performance of systems and services.
- Led 3rd line support operations as primary escalation point for complex technical issues.
- Oversaw capacity planning, performance management, and scalability of infrastructure and application assets.
- Created and maintained operational documentation, including ServiceNow knowledge articles, to reduce incident resolution times.
- Designed automation scripts to eliminate manual tasks and enhance service efficiency.
- Facilitated change management activities by participating in Change Advisory Board meetings.
- Administered Microsoft SQL Server, Windows Server, and desktop environments while ensuring security and stability.
- Automated server deployment using PowerShell and SQL for efficient setup execution.
VMware Administrator
TATA Consultancy Services (PwC)
08.2018 - 07.2023
- Administered VDI environments using VMware Horizon and Citrix Virtual Apps/Desktops, including new VDI creation and issue resolution.
- Managed Active Directory operations, including user creation, group policies, and access rights.
- Supported Azure services encompassing Azure AD, virtual machines, and networking configurations.
- Installed and maintained applications/images while customizing OS builds per client requirements.
- Automated IAM operations through scripting for bulk provisioning and group assignments.
- Executed remote support actions such as device lock, password reset, and BitLocker key retrieval.
- Troubleshot MDM/MAM issues, such as enrollment failures via Workspace and MobileIron, and escalated with logs and detailed RCA notes when necessary.
Education
Bachelor of Science - Computer Applications
Baldwin Women's Methodist College
Bengaluru04-2018
Skills
- Azure and SQL Server administration
- VMware management
- Incident and change management
- Cloud operations and infrastructure
- Technical support escalation
- Problem solving
- Active Directory administration
- Team collaboration
Timeline
Cloud & App Operations Engineer (L3 - L4)
ParentPay Group
07.2023 - 10.2025
VMware Administrator
TATA Consultancy Services (PwC)
08.2018 - 07.2023
Bachelor of Science - Computer Applications
Baldwin Women's Methodist College