Summary
Overview
Work History
Education
Skills
Personal Information
LANGUAGES
EXTRA - CURRICULAR ACTIVITIES
Timeline
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SANSKAR CHAURASIA

Delhi

Summary

Dynamic customer service professional with extensive experience at NatWest, excelling in conflict resolution and HR lifecycle management. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Adept at multitasking and fostering team collaboration to drive operational efficiency and achieve high-quality service outcomes.

Overview

3
3
years of professional experience

Work History

Customer Experience & Operations – Retail Banking

NatWest
Gurugram
03.2026 - Current
  • Provided end-to-end support for retail banking customers regarding account management, credit cards, and payment issues.
  • Handled fraud detection, dispute resolution, and transaction management queries, ensuring customer trust and security.
  • Assisted customers in updating account details while ensuring policy compliance.
  • Collaborated with cross-functional teams to streamline processes, resulting in improved customer satisfaction.
  • Delivered high-quality service by balancing operational efficiency with personalized care.
  • Proposed innovative ideas that led to enhanced team performance and better service delivery.
  • Worked effectively with diverse coworkers to achieve goals and resolve product-related issues.
  • Completed daily responsibilities accurately and efficiently.

Chat Customer Service Representative

Concentrix
Gurugram
11.2024 - 10.2025
  • Resolved billing and payment inquiries for T-Mobile customers, ensuring compliance with established SLAs to maintain service standards.
  • Assisted customers with inquiries across multiple communication channels, providing consistent support to improve overall customer experience.
  • Effectively resolved customer complaints to enhance overall satisfaction.
  • Managed escalated financial issues, facilitating timely resolutions to enhance client retention and satisfaction.
  • Cultivated strong client relationships through prompt responses and respectful interactions.
  • Maintained professionalism in all customer communications while adhering to brand guidelines.
  • Achieved high quality assurance marks by leveraging feedback for performance improvement.
  • Collaborated with team members to refine service delivery processes.

Employee Service Representative

WIPRO
Gurugram
06.2023 - 10.2024
  • Handled complex employee inquiries regarding payroll, life, and health benefits, ensuring strict adherence to SLA.
  • Assisted employees with inquiries about benefits and payroll procedures.
  • Executed onboarding and offboarding tasks as part of employee lifecycle management.
  • Processed employee requests for leaves and other HR-related services efficiently.
  • Resolved escalated HR issues, enhancing internal client satisfaction and maintaining quality benchmarks.
  • Collaborated with team members to streamline service delivery processes across the department.
  • Managed end-to-end HR business processes while maintaining employee data within Workday HCM.
  • Provided training for new team members on HR system navigation and operational protocols.

Education

Bachelor's- BA Prog. -

Rajdhani College, Delhi University
01-2023

Higher secondary -

01-2020

Skills

  • Customer support
  • Payment processing
  • HR lifecycle management
  • Microsoft Office proficiency
  • Problem-solving skills
  • Decision making
  • Team leadership
  • Interpersonal skills
  • Communication skills
  • Active listening
  • Conflict resolution
  • Self-direction
  • Multitasking efficiency
  • Photography expertise

Personal Information

Title: HR OPERATIONS SPECIALIST

LANGUAGES

English, Hindi

EXTRA - CURRICULAR ACTIVITIES

  • Managed Placement activities
  • Organized events with different societies
  • Organized NCC event
  • Part of NSS
  • Photo walks

Timeline

Customer Experience & Operations – Retail Banking

NatWest
03.2026 - Current

Chat Customer Service Representative

Concentrix
11.2024 - 10.2025

Employee Service Representative

WIPRO
06.2023 - 10.2024

Bachelor's- BA Prog. -

Rajdhani College, Delhi University

Higher secondary -

SANSKAR CHAURASIA