ROSHNI KUMARI
Ghaziabad
Summary
Results-oriented Operations Executive with a strong background in customer relationship management and KYC compliance. Focused on enhancing operational efficiency and customer satisfaction through effective problem-solving and communication. Experienced in managing complex banking operations while ensuring accuracy and high service quality.
Overview
7
7
years of professional experience
Work History
Operations Executive – Branch Banking Operations
Kotak Mahindra Bank Ltd.
01.2020 - Current
- Managing day-to-day branch operations and ensuring smooth operational workflow.
- Managing customer requests related to account servicing, banking operations, and documentation.
- Processing KYC updates, document verification, and operational banking activities with accuracy.
- Handling banking documentation and ensuring compliance with bank policies and regulatory requirements.
- Maintaining operational records, tracking requests, and ensuring timely closure of customer cases.
- Coordinated with internal departments to ensure timely issue resolution and provide operational support.
- Supported branch team in achieving operational efficiency and enhancing customer satisfaction through effective collaboration.
- Engaged with customers to address inquiries and resolve concerns effectively, enhancing overall customer experience.
- Providing excellent customer service while maintaining service quality standards.
- Provided assistance to customers regarding their banking needs and inquiries. with banking products, account-related concerns, and transaction-related requests.
Education
CBSE – Class 12 -
GOVT GIRLS SEN.SEC.SCHOOL
NEW KONDLI01-2014
CBSE – Class 10 -
GOVT GIRLS SEN. SEC. SCHOOL
NEW KONDLI01-2012
Bachelor of Commerce (B.Com) -
SCHOOL OF OPEN LEARNING
DELHI UNIVERSITYSkills
- Branch Banking Operations
- KYC verification
- Account Opening and Servicing
- Transaction validation
- Operational efficiency
- Audit support
- Operational coordination
- Customer Relationship Management
- Complaint resolution
- Customer Request Handling
- Customer support
- Time Management and Accuracy
- Detail-oriented accuracy
- Strong organizational and coordination skills
- Adaptability in operations
- Ability to work under pressure
- Communication and Team Coordination
- Interpersonal communication
- Customer-centric approach
- Collaborative mindset
- KYC compliance
PERSONAL INFORMATION
Languages Known: English, Hindi
Nationality: Indian
DOB:20th May 1996
Accomplishments
- Recognized for delivering excellent customer service and maintaining strong customer relationships.
- Appreciated for efficiently handling customer requests and operational responsibilities.
- Maintained high operational accuracy and compliance standards in daily banking operations.
- Successfully managed customer handling and issue resolution with positive customer feedback.
- Contributed towards smooth branch functioning through effective coordination and operational support.
- Demonstrated strong multitasking abilities while managing multiple operational activities simultaneously.
- Consistently supported branch operations with professionalism, dedication, and attention to detail.
Declaration
I hereby declare that the information furnished above is true, complete, and accurate to the best of my knowledge and belief. I understand that any discrepancy found may affect my candidature.
Place: Ghaziabad, Uttar Pradesh
Date:
(Roshni Kumari)
Timeline
Operations Executive – Branch Banking Operations
Kotak Mahindra Bank Ltd.
01.2020 - Current
CBSE – Class 12 -
GOVT GIRLS SEN.SEC.SCHOOL
CBSE – Class 10 -
GOVT GIRLS SEN. SEC. SCHOOL
Bachelor of Commerce (B.Com) -
SCHOOL OF OPEN LEARNING