Rahul Ranjan
Deputy Manager
Ranchi
Summary
Engaging professional with proven expertise in sales and customer relations, skilled at reaching targets autonomously and empowering team members to pursue excellence.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Branch Operations Manager
Jana Small Finance Bank
09.2025 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Performed monthly compliance checks.
- Trained employees on proper procedures and strategies to improve productivity.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
Branch Operations Manager
IDFCFirst Bharat Limited
09.2024 - 04.2025
- Responsible for the day-to-day operations of the branch and ensures that it meets performances goals with Some responsibilities include:
- Managing customer relationships: Ensuring excellent customer service
- Managing disbursements: Disbursing micro business loans and maintaining the quality and turnaround time (TAT) of files.
- Managing financials: Keeping up with the organisation’s Budget and meeting targets
- Managing compliance: Ensuring compliance with the organisation’s ethical standards, regulations and applicable laws.
- Managing team members: Mentoring and coaching team members and providing training and education to new team members.
- Managing processes: Identifying projects to improve the performance of processes or systems.
- Managing cash: Ensuring effective cash management at the branch.
- Managing quality: Ensuring quality check of applications
- Managing files: Managing fine and document management
- Managing audits: Auditing query response and resolution.
- Business Unit Operation and a Lead Functions.
AssistantManager
ICICIBank
12.2021 - 08.2024
- Supported daily customer account setups, KYC issues, and loan authorizations. Promoted banking products including home loans, credit cards, and insurance policies. Organized financial transactions by systematically collecting necessary documentation. Prepared operational reports to assist in effective branch management decisions. Responded promptly to inbound calls, emails, and complaints to enhance customer experiences. Reviewed proposals for compliance with operational standards within established turnaround times. Conducted daily voucher inspections while advocating for digital transaction solutions. Performed weekly audits to improve customer engagement and minimize wait times.
Project Safety Manager
KB MEHTA CONSTRUCTION PVT LTD
08.2018 - 06.2021
- Maintained and promoted safe working environments on construction sites. Developed, implemented, and enforced policies to minimize risks of accidents and injuries. Conducted risk assessments to identify potential safety hazards. Advised teams on safety topics to ensure compliance with regulations.
Education
NISM CERTIFICATION - Mutual Fund and Distribution
Securities And Exchange Board of India
Ranchi08.2021
PostGraduate Diploma in Sales Relationship Banking
National Institute of Information Technology
Lalpur, Ranchi07.2021
Diploma - Industrial & Fire Safety
Welfare Industrial Training Institute
Jamshedpur07.2018
Bachelor of Arts - English Honours
Lalit Narayan Mithila University
Darbhanga09.2017
Intermediate -
Baghmara College
Baghmara, Dhanbad04.2014
Secondary School Certificate -
Kendriya Vidyalaya Sangathan
Dhanbad04.2012
Skills
Branch banking operations
OTHERPERSONALDETAILS
- City: Ranchi
- Country: INDIA
Achievements And Awards
ZH Level Assets contest all criteria achieved.
LI contest qualified and more times RNR appreciated and awarded by RH.
GI mega login day qualified.
M52 Demat account login day qualified.
FD contest qualified and awarded by RH. Jewel loan Maha login day qualified and awarded by BM.
Timeline
Branch Operations Manager
Jana Small Finance Bank
09.2025 - Current
Branch Operations Manager
IDFCFirst Bharat Limited
09.2024 - 04.2025
AssistantManager
ICICIBank
12.2021 - 08.2024
Project Safety Manager
KB MEHTA CONSTRUCTION PVT LTD
08.2018 - 06.2021
NISM CERTIFICATION - Mutual Fund and Distribution
Securities And Exchange Board of India
PostGraduate Diploma in Sales Relationship Banking
National Institute of Information Technology
Diploma - Industrial & Fire Safety
Welfare Industrial Training Institute
Bachelor of Arts - English Honours
Lalit Narayan Mithila University
Intermediate -
Baghmara College
Secondary School Certificate -
Kendriya Vidyalaya Sangathan