Cars
Santanu Bhattacharjee
Store Manager Buisness
Kolkata,WB
Summary
Dynamic Store Manager with proven expertise in team leadership, inventory management, and optimizing customer experiences. Committed to driving operational efficiency and enhancing sales through effective training and communication.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Store Manager of Operations
Croma Retail
03.2024 - Current
- Oversaw daily store operations to enhance customer experience and optimize workflow efficiency.
- Managed inventory control processes, ensuring accurate stock levels and minimizing discrepancies.
- Trained and mentored staff on operational best practices, fostering a collaborative team environment.
- Implemented merchandising strategies that improved product visibility and sales performance.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Department Manager
Croma Retail
07.2021 - 03.2024
- Led team in achieving operational excellence through improved sales strategies and customer engagement techniques.
- Streamlined inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Developed training programs for staff, fostering a culture of continuous improvement and skill enhancement.
- Coordinated cross-functional teams to execute promotional campaigns, increasing foot traffic and sales conversion rates.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Team Lead Sales Associate
Reliance Digital
07.2018 - 06.2021
- Led sales team to exceed monthly targets through strategic planning and effective execution.
- Trained and mentored new associates on product knowledge and customer engagement techniques.
- Analyzed sales data to identify trends, optimizing inventory management and product placement.
- Developed promotional strategies that enhanced customer experience and boosted store traffic.
Sales Executive
Apple Inc.
01.2014 - 06.2018
- Cultivated strong client relationships to enhance customer loyalty and satisfaction.
- Analyzed market trends to inform strategic decision-making and competitive positioning.
Education
MBA - Retail Management/ Business Analytics
Amity University
Uttar Pradesh 04.2001 -
Graduate Certificate - Commerce
Calcutta University
Kolkata 04.2001 -
Skills
Team leadership
Customer service
Retail inventory management
Store operations
Training and mentoring
Team building and leadership
Operations management
Interests
Travelling
Self Drive
Timeline
Store Manager of Operations
Croma Retail
03.2024 - Current
Department Manager
Croma Retail
07.2021 - 03.2024
Team Lead Sales Associate
Reliance Digital
07.2018 - 06.2021
Sales Executive
Apple Inc.
01.2014 - 06.2018
MBA - Retail Management/ Business Analytics
Amity University
04.2001 -
Graduate Certificate - Commerce
Calcutta University
04.2001 -