Santanu Jana
SR. EXECUTIVE SECURITY
New Delhi,DL
Summary
Dedicated and alert aviation security professional with strong leadership, communication, and supervision skills. Currently serving as a Senior Executive – Security at IndiGo Airlines, with over 8 years of combined experience in aviation security and passenger service. Seeking a challenging position as an AVSEC / Security Duty Officer to contribute to organizational safety, regulatory compliance, and team efficiency in a high-pressure environment.
Overview
3
3
Languages
4
4
Certifications
10
10
years of professional experience
Work History
Senior Executive – Security
IndiGo Airlines
03.2021 - Current
- Supervising day-to-day security operations including access control and passenger screening.
- Monitoring terminal and ramp areas ensuring full compliance with BCAS and airline safety procedures.
- Leading and guiding team members during shift operations.
- Coordinating with CISF, Airport Authority, and airline departments for flight safety.
- Handling emergency and security incidents calmly and professionally.
- Preparing daily reports and incident summaries.
- Achievements: Supervised multiple shift operations with zero security lapses; received appreciation from airline management for leadership and performance.
Customer Service Associate (CSA)
Air India SATS
01.2016 - 01.2020
- Assisted passengers at check-in counters, boarding gates, and arrival areas.
- Managed passenger documentation, boarding passes, and baggage coordination.
- Provided professional assistance to VIP and special passengers (SSR).
- Worked closely with security and ground handling teams for smooth flight operations.
- Delivered excellent customer service ensuring passenger satisfaction and safety compliance.
Education
Bachelor of Arts -
Swami Vivekanand Subharthi University
Meerut, UP, India.Higher Secondary (10+2) - undefined
Namkhana Union High School
West Bengal, India01.2012
Skills
Security risk assessment & surveillance monitoring
Shift supervision & team coordination
Crisis management and incident response
Knowledge of BCAS regulations and ICAO standards
Excellent communication and report writing skills
Integrity, discipline, and professional ethics
Calm, confident, and reliable under pressure
Physically fit and mentally alert for long duty hours
High sense of responsibility and integrity
Adaptive and quick to learn new procedures
Certification
AVSEC Certification (BCAS Approved)
Interests
Aviation and security management studies, Fitness, swimming, and outdoor activities, Traveling and exploring new destinations
Computer Skills
MS Office, Email Systems, and Report Documentation
Timeline
Senior Executive – Security
IndiGo Airlines
03.2021 - Current
Customer Service Associate (CSA)
Air India SATS
01.2016 - 01.2020
Higher Secondary (10+2) - undefined
Namkhana Union High School
Bachelor of Arts -
Swami Vivekanand Subharthi University