Santanu Mazumdar
Portfolio Manager / Program Manager
Kolkata,West Bengal
Summary
I have more than 22 years of experience in IT industry. I primarily worked for CRM (life science industry) with a strong focus on SFDC and VEEVA CRM technology. Alongside the technology focus, I worked extensively in project and program management for multiple transformation and global roll out projects. Also managed large scale support and enhancement programs. I also bring a vast experience in delivery management in offshore as well as client management at onsite.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Associate Director
Cognizant Technology Solutions
Kolkata
08.2002 - Current
- Have more than 22 years of experience in IT industry
- Primarily worked for CRM (life science industry) with a strong focus on SFDC and Veeva CRM technology
- Alongside the technology focus, has worked extensively in project and program management for multiple transformation and global roll out projects
- Also managed large scale support and enhancement programs
- Vast experience in delivery management in offshore as well as client management at onsite
- Wide expertise in portfolio management including delivery, forecasting, growth management, innovation driving, Resource management and other organizational metric compliance
- Working with product CoE team on responding to industry change with respect to IT disruption
- Multi Country roll-out program for major pharmaceutical companies
- SFDC development, Veeva development and CRM Integration
- Large scale transformation program for changing the CRM platform of an organization including roadmap creation to match the need of changing priority of the industry
- Managing large scale support and enhance project involving multiple technologies
- Extensive experience in handling various proposals including – Strategic partnership, SFDC/Veeva development, Multi-year SFDC/Veeva application maintenance, CRM transformation, CRM Integration project etc
- Strong Knowledge in Market leading CRM Tools - 3X SFDC certified, Certified Scrum Master and Certified Safe Agilist
- Strong knowledge in OLTP database, integration and ETL tools like Informatica Power Center and Cloud
- Extensive experience in handling projects with different SDLC methodology - waterfall, Iterative and Agile (Scrum)
Central Europe Delivery Lead
Cognizant Technology Solutions
Kolkata
01.2019 - Current
- Owning the delivery of all accounts based out of Central Europe
- Weekly calls with all account team to understand the delivery situation, understand risks, work on the mitigation action along with the program managers
- Provide monthly program update to management to describe the project health and highlight any risk or issues where management support is required
- Managing all proposal for the Central Europe based customers
- Monthly forecasting of revenue and managing delivery cost to meet organizational growth and profitability
- Resource Management including hiring, attrition, rotation, appraisal, promotion and pyramid optimization
- It also includes resource engagement planning and continuous interaction to retain high skill resources
- Bench Management to keep the SGA cost under organizational baseline
Service Delivery Manager / Program Manager
Cognizant Technology Solutions
Kolkata
01.2010 - Current
- Owning the delivery of all projects running within the program
- Work with different project teams to understand progress and identify risks
- Managing the risks by categorizing them based on severity and occurrence potential
- Work with team leads to create and implement mitigation plan
- Client interaction to discuss status, understand their need (based on CRM roadmap) and plan proper approach to address customer requirement
- Forecast resource requirement, managing existing resources in Factory model to ensure optimal use of resource skill and addressing flexible requirement from different projects
- Forecast revenue for the program, project level revenue tracking to identify any gap, adjust guidance, taking necessary measure to meet top level target and bottom level target
- Identify potential growth area from meeting with client or onsite program manager and prepare force proposal to ensure continuity of existing business as well as increasing the footprint
- Get actively involved in quality evaluation, senior management review, ensure project health
Project Manager
Cognizant Technology Solutions
Kolkata
12.2011 - 03.2012
- Preparing SOW and Contract for the project and required communication with account manager and attend client meeting to ensure sign-off on the contractual documents
- Planning and Tracking of the project work and reporting the status to client as well as Cognizant senior management
- Tracking of risk and issues on a regular basis, developing mitigation & contingency plan, taking required action to ensure closure of each risk/issue
- Identify infrastructure, connectivity and operational challenges
- Work with various support groups to ensure smooth progress of work for the delivery team
- Work closely with team during requirement analysis and estimation and defined the scope of development
- Guided the team during design, worked closely with them during the development to ensure complete delivery
- Working with QA team in preparing Test Strategy and Test Plan
- Work closely with QA team during system test, UAT and validation test to ensure 100% test coverage
- At the same time, get engaged with development team to track all the defects to closure
- Prepare report and conduct meeting on a regular interval to publish test progress, defect closure and progress towards test sign-off
- Resource Management in terms of providing the resource requirement and work with senior management to ensure resource fulfilment
- Management of Project Costing (revenue forecasting, Invoice, Profitability etc.)
Education
B. Arch - Architecture
Jadavpur University
Kolkata, India 08.1997 - 07.2002
Skills
Salesforce
undefinedTimeline
Central Europe Delivery Lead
Cognizant Technology Solutions
01.2019 - Current
Project Manager
Cognizant Technology Solutions
12.2011 - 03.2012
Service Delivery Manager / Program Manager
Cognizant Technology Solutions
01.2010 - Current
Associate Director
Cognizant Technology Solutions
08.2002 - Current
B. Arch - Architecture
Jadavpur University
08.1997 - 07.2002
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