Suchit Singhal
Summary
Expert in executing strategic programs utilizing agile, Scrum, SAFe, and Kanban frameworks, complemented by a robust background in CRM (Salesforce), stakeholder engagement, and cross-functional team leadership.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Associate Director
Acuity
India, India
07.2025 - Current
- Enhanced outcomes through management of sales tools.
- Achieved operational excellence in sales and marketing through ownership of processes.
- Improved stakeholder satisfaction by leading product ownership initiatives.
- Developed strategic plans to improve operational efficiency and effectiveness across departments.
- Led multi-disciplinary teams to deliver projects on time, within budget, and to specified quality standards.
- Chaired meetings, presenting reports and updates to keep team members informed and engaged.
- Monitored staff performance and developed improvement plans.
- Developed excellent working knowledge of industry trends and improvements in processes.
Program Manager & Product Owner
Dell Technologies Inc.
05.2021 - Current
- Directed CRM system modernisation and led Salesforce transformation initiatives across international teams.
- Managed agile teams through Scrum and SAFe frameworks; increased delivery predictability and team velocity by 22%.
- Spearheaded risk management strategies and issue resolution frameworks that significantly improved project turnaround times.
IT Solutions & Product Owner
Nokia Networks
05.2019 - 05.2021
- Achieved robust engagement within digital customer community platform.
- Delivered effective product lifecycle management and successful change control implementations.
- Elevated stakeholder engagement and governance alignment across IT and business units.
- Realised continuous enhancements on Salesforce and integrated systems through strategic leadership of scrum teams.
- Collaborated with stakeholders to gather and prioritise product requirements for roadmap development.
Manager – Projects & Operations, Sales & Marketing
McGraw Hill
09.2017 - 04.2019
- Achieved streamlined project pipelines and agile delivery for digital transformation initiatives.
- Delivered prioritised product backlogs that significantly improved operational efficiency.
- Increased stakeholder satisfaction through effective management and delivery of results.
CRM Project Leader & Digital Excellence Manager
Honeywell Corporate
06.2011 - 09.2017
- Achieved successful delivery of global salesforce projects within defined scopes and timelines through strategic management of cross-continental teams.
- Enhanced delivery adherence by proactively managing risks and project scope across international teams.
- Facilitated effective change management and tracked benefits realisation, ensuring comprehensive project closure across various regions.
Various Strategic Marketing and Business Analyst Roles
Birlasoft | SDG Corporation | Espire Info Labs
01.2006 - 01.2011
- Developed bid management processes, managed documentation and change processes for global clients.
- Played a key role in successful multi dollar deal closures and process improvements.
Education
M.Phil. - Management
Vinayaka Missions University
MBA - IT & Marketing
Dr. APJ Abdul Kalam Technical University
Bachelor’s Degree - Chemistry
Dr. Bhimrao Ambedkar University
Skills
- Salesforce
- Marketo
- Pardot
- JIRA
- Tableau
- Power BI
- Asana
- MS Project
- AWS
- Azure
- MuleSoft
- API Management
- GitHub
- Workflow Automation
- Agile
- Scrum
- SAFe
- Waterfall
- Six Sigma
- Strategic leadership
- Risk management
- Stakeholder engagement
- Agile methodologies
- Analytical-thinking
- Ethical decision making
Certification
- Agile & Product: Certified Scrum Professional®-Product Owner(CSP-PO), SAFe® Owner/Product Manager, Certified ScrumMaster (CSM)
- Project Management & Quality: Project Management Professional (PMP)®, Six Sigma Black Belt, PRINCE2® Foundation
- Salesforce Ecosystem: AI Associate, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, CPQ Specialist, Administrator (2018–2024)
- IT Service Management: ITIL® 4 Leader: Digital & IT Strategy and Managing Professional
Areas Of Excellence
- GTM Technology Strategy & Execution
- CRM, Marketing Automation, and Customer Success Platforms
- Business Systems Architecture & Integration
- Cross-functional Team Leadership
- Agile & Waterfall Project Delivery
- Vendor Management & Negotiations
- Digital Transformation & Change Management
- Data Governance & Security Compliance
- System Consolidation & Cost Optimization
- AI/ML-Driven Customer Engagement
- Roadmap Development & Execution
- Revenue Enablement & Sales Optimization
- Business Intelligence & Insights
Websites, Portfolios and Profiles
https://www.linkedin.com/in/suchitsinghal/
Interests
Active contributor in public governance, digital literacy, senior support, and green initiatives.
Languages
Hindi
Advanced
C1
English
Advanced
C1
Timeline
Associate Director
Acuity
07.2025 - Current
Program Manager & Product Owner
Dell Technologies Inc.
05.2021 - Current
IT Solutions & Product Owner
Nokia Networks
05.2019 - 05.2021
Manager – Projects & Operations, Sales & Marketing
McGraw Hill
09.2017 - 04.2019
CRM Project Leader & Digital Excellence Manager
Honeywell Corporate
06.2011 - 09.2017
Various Strategic Marketing and Business Analyst Roles
Birlasoft | SDG Corporation | Espire Info Labs
01.2006 - 01.2011
M.Phil. - Management
Vinayaka Missions University
MBA - IT & Marketing
Dr. APJ Abdul Kalam Technical University
Bachelor’s Degree - Chemistry
Dr. Bhimrao Ambedkar University