Santanu Mondal
Kolkata
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
11
11
years of professional experience
Work History
IT Manager
Chemtex Speciality LTD
03.2024 - Current
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Mentored junior IT staff members, empowering them to grow professionally while contributing meaningfully to the team's success.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
IT Assistant Manager
AMBEY MINING PVT LTD
01.2021 - 04.2024
- Optimized IT processes by analyzing performance metrics and implementing necessary improvements.
- Mentored junior IT staff members, empowering them to grow professionally while contributing meaningfully to the team''s success.
- Collaborated with the IT team to design, develop, and deploy new technology solutions for the organization.
- Standardized hardware configurations across all devices in the organization, simplifying device management processes.
- Addressed user concerns promptly, fostering a positive work environment that emphasized customer service excellence within the IT department.
- Improved IT infrastructure by implementing and managing network updates and software installations.
- Assisted in budget management, planning for annual technology expenditures, and cost-saving initiatives.
- Collaborated with cross-functional teams to identify business requirements for IT projects, ensuring alignment with organizational goals and objectives.
- Reduced downtime, conducting regular systems backups and disaster recovery planning.
System Administrator
Arena Animation Kankurgachi
03.2016 - 01.2021
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Managed onboarding and offboarding of employees.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Worked with users to determine areas of technology in need of improved usability.
- Assisted in capacity planning efforts to ensure sufficient resources were available for future growth while avoiding unnecessary expenses related to underutilized assets.
- Completed reports detailing network and systems performance and downtime issues.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
Technical Support
TECHNOWARE
08.2014 - 03.2016
- Assisted customers with technical support inquiries.
- Provided technical support to production personnel.
- Installed and provided technical support for equipment.
- Provided technical support and implemented change controls.
- Enhanced user satisfaction by providing timely and effective technical support.
- Provided technical support, troubleshooting issues, and resolving customer concerns efficiently.
- Provided technical support during software installation and configuration.
Technical Support
Alliance Broadband C.I.T Road
01.2013 - 08.2014
- Assisted customers with technical support inquiries.
- Provided technical support to production personnel.
- Installed and provided technical support for equipment.
- Coordinated help desk and technical support services.
- Provided product and technical support to customers.
- Provided technical support and training to users on new systems to ease transitions.
- Acted as training subject matter expert and provided extensive technical support to different departments.
- Provided technical support to 10 to 12 clients daily.
Education
Secondary Education -
Jyangra Adarsha Vidyalaya
Kolkata, India2009
Higher Secondary Examination - Commerce
Rabindra Open School
Kolkata, India01.2015
Bachelor of Arts - History
Netaji Open University
Kolkata, India10.2020
Hardware, Network & Server -
Institute of Computer Management Studies (ICMS)
Kolkata04.2014
Skills
- Juniper Firewall, Soposh Firewall & FortiGate Firewall Configurations
- Lan Network Setup, Vlan & Trunk, L2 switch, L3 Switch
- VC Configuration & Installation
- IT Procurement
- Team Collaboration
- IT Infrastructure
- Operating system management
- Virtualization
- IT resource use
- User Support
- Infrastructure Planning
- Windows Server 2012 ,2012 R2, 2016, 2022 Configuration ADDC, GPO, USER Creations, SITES & Subnets, Migrations ETC
- Storage Server SAN Configurations
- CCTV (DVR, NVR)
- VPN (SSL & Site to site IPsec)
- Troubleshooting
- Operating Systems: DOS, Windows 98/2000/2003/XP/Vista/Windows7/Win8/Win10/Windows 2008/2012 Server/2016 Server/2019/2022
- Hardware: Assembling different types of computers, Installing Operating Systems & Software’s, Troubleshooting & Maintenance
- IT Asset Management
- Network Administration
- Technical Troubleshooting
- Team Development
- IT Compliance
- IT Budgeting
- IT risk management
Job Profile
- Knowledge of TCP/IP based Network.
- Concepts about the IP interior routing protocols RIP, RIP2, IGRP, EIGRP, and OSPF. Network Address Translation and effective router management techniques.
- Installation and Administration of Windows XP Professional, Windows 7, Windows 8, Windows 10, Windows 11
- Installation and Administration of Window 2003 Server, Window 2008 Server, Window 2012 Server. Window 2016 Server, Window 2019 Server, Window 2022 Server
- Installation and configuration of virtualization (Hyper-V, VMware Esxi)
- Configuration Firewall (rules, Nat, Portal base access, web filtering, mac base policy etc.)
- LAN Setup
- Router & Switch Configure
- Vlan Configure
- Access Point Setup and AP Management Configure
- Basic & Advanced Routing technologies
- Installation and Configuration of DHCP, DNS.
- Active directory sites and services
- Install & Configuration ADC in Server
- Install & Configuration CDC in Server
- Install & Configuration RODC in Server
- Configure Failover DNS Server in Window Server
- Creating Users and Groups (Local, Domain, and Global) and assigning permissions.
- Installing and Configuring Deploy OS using WDS in Windows Server
- Installing and Configuring ISCSI Server in Window Server
- Configure Software Deployment by Group Policy
- Deploy Group Policy in Window Server
- Configure WSUS Server in Window Server
- Configure RAID Volume in Windows Server
- Installing and Configuring Local, Network.
- CCTV & NVR Setup & Configure
- Configure SSL VPN, Site to Site VPN in Router and Firewall, (Juniper, Forti Gate & Soposh)
- Server Migration
- DFS
- Troubleshooting Outlook
- Installing a printer and sharing it in network
- File sharing and troubleshooting
- Google Workspace
Job Objectives
- To be a resource person and value added professional for the organization.
- To achieve pursuit of excellence and contribute effectively to the organization’s growth and property through self-driven innovation, sincerity and hard work.
- To achieve a position of responsibility in the profession by continually performing to the best standards.
Mother
Purnima Mondal
Communication Skill
Bengali, Hindi and English
Strength
Positive Attitude, Hard Work, Adobe to any Environment Easily
Personal Information
- Citizenship: Indian
- Father's Name: Mr. Debendra Nath Mondal
- Date of Birth: 10/27/1993
- Gender: Male
- Marital Status: Married
Weakness
I can believe everyone
Hobbies and Interests
Reading Books, listening any light music & traveling
Languages
Bengali
Hindi
English
Timeline
IT Manager
Chemtex Speciality LTD
03.2024 - Current
IT Assistant Manager
AMBEY MINING PVT LTD
01.2021 - 04.2024
System Administrator
Arena Animation Kankurgachi
03.2016 - 01.2021
Technical Support
TECHNOWARE
08.2014 - 03.2016
Technical Support
Alliance Broadband C.I.T Road
01.2013 - 08.2014
Secondary Education -
Jyangra Adarsha Vidyalaya
Higher Secondary Examination - Commerce
Rabindra Open School
Bachelor of Arts - History
Netaji Open University
Hardware, Network & Server -
Institute of Computer Management Studies (ICMS)
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