SANTHA MOORTHY. R
IT Support Engineer
Chennai
Summary
IT support professional with a focus on technology who combines problem-solving skills with technical knowledge to grow IT operations. strong background in user management, technical support, administrative support, installation, troubleshooting, and operations analysis for information systems and communication networks. a solid understanding of cloud computing.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
IT Support Engineer
Sattva Logistics Group
Chennai
01.2022 - Current
- Managed users, added and removed users from email groups, and used Google Workspace and GoDddy to export and import Pst,Ost files.
- Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Supported company growth through strategic planning of IT infrastructure expansions aligned with organizational objectives.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Collaborated with network administrators to troubleshoot connectivity issues, improving overall network performance for ensurers.
- Windows servers and workstations that have been deployed and configured When needed by the client's LAN/WAN and other network devices, management of server relocation
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Performed break-fix repairs such as hard drives, power supplies, cooling fans, and ram replacement
- Contributed to cost savings by identifying opportunities for process improvements within the IT department.
- Managed high levels of call flow and responded to Remote technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Conducted thorough evaluations of new technology solutions before implementation, ensuring compatibility with existing infrastructure requirements while meeting organizational needs for growth and innovation opportunities.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Increased user satisfaction through effective communication and timely resolution of support tickets
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies
Data Center Maintenances
Accenture
Chennai
05.2015 - 09.2020
- Installing and configuring servers, network equipment, storage devices, and other hardware components essential in data centers
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Designed and evaluated WAN and LAN connectivity technologies.
- Experience working in a multi-vendor environment with hands-on experience with networking hardware
- Define and partner with network hardware, software, and vendor teams on the development of network platforms (switch and optics)
- Fiber,Ethernet technicians handle fiber-optic cables and systems
- Optimized server performance by conducting regular audits and adjusting settings as necessary.
- Managed vendor relationships for equipment procurement, ensuring cost-effective solutions without compromising on quality or performance standards.
- Demonstrated proficiency in multiple types of cable installations including fiber optics, copper, coaxial, and Ethernet systems for diverse applications across industries.
- Reduced client downtime by promptly diagnosing and repairing network issues related to cabling infrastructure.
- Optimized network functionality by conducting thorough inspections of existing cabling infrastructure for potential upgrades or repairs needed.
- Reduced downtime through proactive troubleshooting and resolution of network, server, and storage issues.
- Streamlined data center operations by implementing efficient monitoring protocols and procedures.
- Juniper and Cisco Network Stacking Modules SFP module connectors at each end
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
Education
Electrical And Electronics Engineering
Sankara Polytechnic College
Coimbatore, India 06.2012 - 06.2012
Bridge Academy Media Studies
Chennai, India 03.2014 - 06.2015
Skills
IT TroubleshootingCommunication Skills
Windows &Mac-Hardware: Desktops, Laptops
TCP/IP, ISP LAN&WAN DNS, DHCP, VPN
VoIP Phone
Network Troubleshooting
Windows 2012 R2,2019 Server Management
Timeline
IT Support Engineer
Sattva Logistics Group
01.2022 - Current
Data Center Maintenances
Accenture
05.2015 - 09.2020
Bridge Academy Media Studies
03.2014 - 06.2015
Electrical And Electronics Engineering
Sankara Polytechnic College
06.2012 - 06.2012