Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Projects
Timeline
Generic

Santhisenan B

Bangalore

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Transaction Risk Investigator

Amazon
09.2022 - Current
  • Conduct in-depth investigations to identify and mitigate fraudulent activities related to transactions
  • Implement proactive steps to eliminate fraudulent transactions
  • Analyze transaction data, patterns and trends to detect suspicious or unusual activities
  • Ensured compliance with industry regulations and company policies in all investigation process.
  • Identified trends in fraudulent activities by analyzing large datasets, leading to the implementation of improved security measures.
  • Evaluated existing policies and procedures, recommending necessary updates to strengthen internal controls against fraud risks.
  • Performed gap analysis to identify areas of improvement.

Senior Associate - HR

Amazon
02.2022 - 08.2022
  • Providing sick leave and pay related assistance to employees.
  • Maintaining timely follow-ups to ensure the resolution for each query raised
  • Hands on experience with various HR tools such as ADP,People soft, Kronos.
  • Managed employee relations issues effectively, conducting thorough investigations and resolving conflicts promptly.
  • Ensured accurate record-keeping of employee data by implementing document management systems compliant with employment law requirements.

Business Sales Manager

Bajaj Allianz Life insurance Co. LTD.
11.2020 - 09.2021
  • Manage Chanel partner IDFC First bank branch insurance sales
  • Helps bank employees in closing leads and achieve incentive
  • Maintain frequent follow-ups through phone/email with customers
  • Helps customers to understand the product.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew businesses by adopting market expansion strategy to serve different customer needs.
  • Developed and implemented comprehensive salesperson training program.
  • Organized promotional events and interacted with community to increase sales volume.
  • Identified trends in customer marketplaces to develop valuable solutions.

Business Trainee

ICICI Prudential Life Insurance
01.2020 - 06.2020
  • Handling ICICI Bank branches and maintain good relationship with bank employees
  • Ensure better sales and after sales services to clients conduct monthly meetings and make sure branches performs well
  • Creating and converting positive sales leads.

Education

MBA HR & Marketing -

AIMS Institutes
Bangalore
08.2018

Bachelor of Computer Application (BCA) -

SCSVMV
06.2016

Skills

  • Transaction monitoring
  • Data Mining
  • Risk Mitigation
  • Transaction reviewing
  • Trend Analysis
  • AWS Services
  • Python Programming
  • Excel Functions
  • SQL
  • PostgreSQL

Certification

Masters Program - AWS Cloud Architect, Simplilearn, 2023, AWS Technical Essentials, AWS Solutions Architect

Hobbies and Interests

  • Social networking
  • Music
  • Cooking

Projects

A study on Brand awareness and promotion strategies at KS&DL, 04/2018, 06/2018, Successfully conducted and completed the study on how a government organization do their promotion activities to get more reach to customers. Learned basic structure and activities of the organization. Worked closely with marketing department of the organization. 

Logistics Management at Transline conveyors Pvt. Ltd, 08/2017, 09/2017, Worked with Logistics department of the firm. Maintained Inventory. Learned how the logistics functioning in the firm.

Timeline

Transaction Risk Investigator

Amazon
09.2022 - Current

Senior Associate - HR

Amazon
02.2022 - 08.2022

Business Sales Manager

Bajaj Allianz Life insurance Co. LTD.
11.2020 - 09.2021

Business Trainee

ICICI Prudential Life Insurance
01.2020 - 06.2020

MBA HR & Marketing -

AIMS Institutes

Bachelor of Computer Application (BCA) -

SCSVMV

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Santhisenan B