Singing
Santhiya Ravichandran
Identity & Access Management Consultant
Coimbatore
Summary
Experienced technical support analyst and IAM consultant with over 10 years of industry experience. Seeking a challenging position in a progressive and dynamic organization to leverage and develop skills. Expert in providing technical support and implementing identity and access management solutions. Goal is to contribute to company success through strong problem-solving abilities, excellent communication skills, and dedication to delivering exceptional customer service.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Senior Process Associate
Bosch Global Software Technologies
05.2016 - Current
- SPOC for all GS users worldwide related to access connected to IdM and not connected to IdM.
- Creation of user account in SAP system as per the requirements.
- Assignment of roles in SAP system by analyzing CCA & CUA, and preparation of Risk Assessment Form for Manager's approval.
- Preparing Business Role catalog and updating on regular basis.
- Validated results and performed quality assurance to assess accuracy of data.
- Worked with business partners to balance requirements, security and risk reduction.
- Managed on-site evaluations, internal audits and customer surveys.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving [Product or Service] issues.
- Consult Business leads on implementation of risk reduction techniques, Gap analysis & mitigation measures.
- Maintain Enterprise architecture database (LeanIX) for IT applications.
- Identify, Categorize & Control risk in IT applications Setup IT Roles & define IT Role catalog for IT applications to enable efficient access provisioning.
- Solve SAP authorization issues/Role & Risk analysis.
- Perform Detective controls & Re-certification checks Establish IdM integrations (LDAP, MP, Reporting) to enable effective approval mechanism in applications.
- Handle training sessions for application owner, management & other stakeholder to train them on access management & compliance topics.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Ensured regulatory compliance within all aspects of the operation by conducting thorough audits and implementing corrective actions when necessary.
- Monitored and reported on process performance to verify compliance with established standards.
Process Associate
Bosch Global Software Technologies
05.2012 - 04.2016
Internship Trainee
Bosch Global Software Technologies
05.2011 - 04.2012
Education
Bachelor of Science - Information Technology
Bharathaiyar University
Coimbatore 05.2008 - 04.2011
Diploma of Education - Information Technology
PSG College of Technology
Skills
Auditing
Gap Analysis
Process Management
Quality Assurance
Adaptability and flexibility
Quickly prioritize
Good Offshore and Onsite Team Collaboration
Task prioritization
Time management abilities
Multitasking Abilities
Problem-solving abilities
SLA accomplishment
Compliance monitoring
Workflow management
Client confidentiality
Verbal and written communication
Certification
Certified ISO 27001 Lead Auditor - Knowledge Academy
Accomplishments
MADE A DIFFERENCE AWARD - Bosch Global Software Technologies.
BRAVO AWARD - Bosch Global Software Technologies
SPOT AWARD - Bosch Global Software Technologies
STAR PERFORMER - Bosch Global Software Technologies
Interests
Reading Books
Timeline
Senior Process Associate
Bosch Global Software Technologies
05.2016 - Current
Process Associate
Bosch Global Software Technologies
05.2012 - 04.2016
Internship Trainee
Bosch Global Software Technologies
05.2011 - 04.2012
Bachelor of Science - Information Technology
Bharathaiyar University
05.2008 - 04.2011
Diploma of Education - Information Technology
PSG College of Technology
Certified ISO 27001 Lead Auditor - Knowledge Academy
Certified EU General Data Protection Regulation (EU GDPR) Foundation and Practitioner - Knowledge Academy
Effective Dashboards on Power Bi & Google data sheets - JS Academy
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