Santhosh K
Coimbatore
Summary
An accomplished IRCA certified lead auditor in ISO 9001:2015 and certified Green belt ( in lean six sigma) professional, offering 8 years of robust experience in quality management, process audit, risk management, and ISO 9001 as well as ISO 27001 implementation. Proficient in developing and optimizing procedures, writing QMS Manual & Procedures, and boosting delivery team efficiency to meet project KPIs. Adept at preparing quality dashboards, conducting internal process audits, and facilitating external audits, with a keen focus on timely risk reviews. Proven expertise in driving continual improvement projects, defining process CTQs, and spearheading process re- engineering. Highly skilled in planning & executing CFT audits, addressing customer queries as a SPOC, and preparing MRM minutes to assist top management in issue resolution.
Overview
9
9
years of professional experience
Work History
Associate Manager - Business Excellence
Broadcast Audience Research Council (BARC)
12.2022 - Current
- Responsible for ensuring that processes within the organization run smoothly and consistently achieve pre-defined results
- Reviewing current processes and recommending changes based on industry best practices
- Analyzing data to identify opportunities for improvement in existing processes
- Participating in meetings with stakeholders to discuss process improvements
- Communicating with staff about process changes in order to ensure that employees are fully knowledgeable about new procedures
- Representing Organization on various audits (Certification bodies) and preparing the corrective actions/preventive actions for the various audit outputs
- Conducting process training for stakeholders.
- Identified opportunities for process improvements and increased efficiency.
- Conducted regular performance reviews with direct reports.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Senior Engineer
L&T Technology services
12.2021 - 12.2022
- Responsible for ensuring process compliance in the CAE projects and also responsible for achieving the quality objective targets for respective Business units
- Conducting internal process audits for CAE projects
- Preparing Quality dashboards for respective delivery unit
- Preparing & presenting Business review meeting slides to the top management
- Training the delivery teams on the quality process
- Ensuring RCA done for customer escalations in the projects
- Ensuring CSAT triggered by delivery team for the respective projects
- Ensuring the risk Management as per ISO 27001
Lead Engineer
HCL Technologies
12.2020 - 12.2021
- MDD to MDR converting activities, preparing CER for medical devices, preparing STED document, doing SET activities for medical devices
- Provided technical guidance, training, and mentorship to junior engineers.
Engineer - Quality Assurance & QMS
CASTFAB Engineering India Pvt Ltd
10.2019 - 12.2020
- Ensured conformance of the organization's quality management system with customer, internal, ISO 9001, and regulatory/legal requirements
- Evaluated and reported on vendor quality systems, overseeing the inspection of incoming materials to ensure compliance with requirements
- Managed the monitoring, measurement, and review of internal processes, particularly those impacting product quality
- Led a team of Quality Inspectors and collaborated with customers, employees, contractors, and outsourcing firms to develop product requirements
- Reported to top management on the performance of the QMS, including quality audit results and corrective action needs
- Conducted periodic management review meetings and ensured the accuracy and timely inspection/calibration of monitoring and measuring devices
- Stayed updated on standards, regulations, laws, and product quality issues, analyzing Customer Quality Issues to provide corrective actions
- Reviewed customer requirements to ensure fulfillment, prepared G8D for customer complaints, and monitored the effectiveness of corrective actions
- Planned production according to customer schedules and measured performance to identify and implement improvements
- Assessed the effectiveness of changes made and devised, established, and implemented the company's quality procedures, standards, and specifications.
Quality Inspection & QMS Documentation
JS Auto Cast foundry India Pvt Ltd
11.2015 - 03.2019
- Overseeing the inspection of outgo materials to ensure compliance with requirements
- Preparing PDIR for dispatching materials
- Approving the materials dispatch after quality inspection
- Assisted in developing process SOP's
- Attended external quality and customer audits
- Prepared 8D documentation for customer complaints
- Addressed customer queries and customer complaint
- Assisted in QMS documentation
- Prepared one point lessons.
Education
B.Tech/B.E. - Mechanical -
KTVR Knowledge Park for Engineering and Technology
01.2015
Skills
- Process Flow Diagram
- Visio
- SPC
- Process Capability
- Process Compliance
- Training
- Audit Documentation
- ISO 9001
- Process Audit
- Quality Management
- Process Improvement
- QMS
- Control Plan
- Internal Audit
- IATF 16949
- MRM
- 7Qc
- Capa
- Quality Systems
- PFMEA
- G8D
- ISMS
- Six Sigma Methodologies
- Quality Assurance
- Lean Six Sigma
Additional Information
8 Years 0 Month
Personal Information
Title: ASSOCIATE MANAGER - BUSINESS EXCELLENCE
Languages
- English
- Tamil
- Telugu
- Kannada
Projects
ISO 9001:2015 QMS Implementation, 151 Days, Implementation of ISO 9001:2015 QMS in the organization (Writing the Quality Manual, drafting the quality policy, creating the quality records, conducting the trainings, conducting the internal audits, organizing the MRM, preparing the MRM minutes etc.) & getting the organization certified with ISO 9001:2015
Timeline
Associate Manager - Business Excellence
Broadcast Audience Research Council (BARC)
12.2022 - Current
Senior Engineer
L&T Technology services
12.2021 - 12.2022
Lead Engineer
HCL Technologies
12.2020 - 12.2021
Engineer - Quality Assurance & QMS
CASTFAB Engineering India Pvt Ltd
10.2019 - 12.2020
Quality Inspection & QMS Documentation
JS Auto Cast foundry India Pvt Ltd
11.2015 - 03.2019
B.Tech/B.E. - Mechanical -
KTVR Knowledge Park for Engineering and Technology
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